The Role: Account Manager

Fuse is looking for an experienced Account Manager who is a competent leader and thrives within a team environment delivering partnership activations and brand experiences for a high-profile client. The role will include ticketing management and support in the management of sole & exclusive (S&E) experiences, guest programme planning and delivery across multiple UEFA Club Competitions. 

The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to:

•    Management of ticketing portal, reviewing and approving/cancelling any ticketing requests, providing rationale back to the client for these recommendations
•    Management of guest data
•    Co-ordination of the distribution of guest tickets via club ticketing portals and distribution of PDF/e-tickets
•    Support onsite delivery of a client’s S&E activation across 2 x UEFA Club Competitions (UEFA Europa League, UEFA Europa Conference League) 
•    Day to day management of 1 Senior Account Executive and 1 Account Executive
•    Drafting and distribution of communications relating to ticketing and S&E activations to client internal stakeholders, markets and participants including guest registrations, itineraries and post-match surveys 
•    Dedicated email mailbox management; responding to clients, market and key stakeholders in a timely manner 
•    Liaison with appointed ticketing agency re. the distribution of tickets to guests 
•    S&E photo archive management 
•    Lead on the development and presentation of individual match day and end of season reports 
•    UEFA & TEAM (UEFA’s marketing agency) management and comms 
•    Co-ordination of regular stakeholder calls, producing status reports, meeting notes and actions to ensure the project is kept on track 

Desired skills & experience

•    Agency experience ideal, but not essential 
•    Experience with working on guest management platforms ideal, but not essential 
•    Experience in event activations and ticketing management ideal, but not essential
•    Experience in managing direct reports 
•    A passion for sport and entertainment 
•    Working on projects with multiple stakeholders
•    Excellent written and verbal communication skills
•    Strong use of MS Office: Word, Excel, PowerPoint
•    Excellent attention to detail, yet the ability to multi-task and think on your feet

You will be required to work in and around UEFA match days, so dedication to this role is vital. 

There will also be a requirement to support the wider events team with the pre-event planning and onsite delivery at the UEFA Finals, including but not limited to small-scale guest programmes and the co-ordination and production of branding and collateral. 

You need to have the ability and willingness to work flexibly, usually in the London office, with occasional UK and international travel for site visits, events, meetings some weekend work.

This is a full-time role & you must be eligible to work in the UK. 
 
Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role. 
 
We are committed to providing comprehensive training & development plans for all team members. 
 

About the Agency:

Our late, great founder David Pinnington set Fuse up in 2008 in a way that completely disrupted the sponsorship agency landscape at the time - integrated into media, backed by data. We are extremely proud that Fuse has since become one of the leading global agencies in the industry, allowing us to attract incredible clients and talent.

We work with our brand clients to deliver growth through the power of sport & entertainment marketing.  Our services cover strategy, brokering, planning & creative, rights consultancy, major events, PR, and measurement.  Fuse Ignite is our rights holder consultancy, building world class sponsorship propositions and providing go to market sales expertise across Omnicom and beyond.

Our work has won numerous awards, and our people are frequently recognised by the industry as top performers in their field. We place high importance on our trusted relationships, sound moral judgement and good governance delivered through transparent processes.

Fuse has a team of 120 in our London HQ and 300 more in 16 offices across the world.  We work with clients including PepsiCo, Vodafone, Google, Philips, McDonald’s, Uber, Nissan, British Gas, Enterprise Rent-a-Car, Jaguar Land Rover, Just Eat Takeaway, and Klarna. 

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/. 

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In accordance with our policy on equal opportunities in employment, OMG UK does not discriminate either directly or indirectly because of race, sex, sexual orientation, transgender status, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. We request this information solely for the purposes of equal opportunities monitoring. Any information provided on this form is treated in a strictly confidential manner, and only used for statistical purposes. It will not be seen by anyone involved in the recruitment and selection process, and no identifying information will be shared or published. There is no obligation on you to disclose this information, and all applicants will be treated the same whether or not they provide this information. 

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