About the Role:

Fuse are seeking an experienced, ambitious, and motivated Senior Account Manager to join the Events and Live Experiences Team, focusing specifically on guest programs and ticket management. The role will be to support the smooth and timely planning and delivery of both large and small-scale ticketing and hospitality guest programmes for one of our longest standing clients at Fuse, who sponsors a major British tennis event and the largest music festival in the UK.

About You

You will have strong interpersonal and project management skills, excellent attention to detail and be confident when liaising with clients and rightsholders. You will have experience working within the ticketing and hospitality element of an events-based project and have an interest in sport and entertainment. Proven experience in end-to-end ticket distribution and event management is a necessity.

The role will report into a Senior Account Director.

 

Responsibilities

Main day-to-day responsibilities will include, but not limited to:

  • End-to-end management of key online ticketing systems and apps
  • Dedicated email ticketing mailbox management; responding to clients, guests and key stakeholders in a timely manner
  • Management and regular updating of a ticket tracker used by clients
  • Drafting and distribution of communications relating to ticketing & guest programmes to client internal stakeholders, markets and participants including guest registrations, itineraries and post-event surveys
  • Submission of guest information to rightsholders (as required) by pre agreed deadlines
  • Distribution of tickets to guests in a timely manner, either through an automated system or via special delivery post
  • Co-ordination of regular stakeholder calls, producing status reports, meeting notes and actions to ensure the project is kept on track
  • Day to day management of junior resource (full time and part time)
  • Close liaison with the project lead to ensure smooth planning and delivery of client KPI’s
  • Assisting with ad-hoc events-based tasks to support the wider team e.g. uniform, gifting, branding and collateral sourcing and on-site staffing management

  Desired skills & experience

  • A passion for sport and entertainment
  • Agency experience is preferred
  • Strong analytical and data management skills
  • Experience with working on guest management platforms and databases
  • Experience in event activations and ticketing management
  • Experience in managing suppliers and sourcing event branding, collateral and gifting
  • End-to-end management of a range of hospitality and events
  • Personable and able to build strong professional relationships
  • Ability to manage and prioritise tasks to meet tight deadlines
  • Working on projects with multiple stakeholders
  • Excellent written and verbal communication skills
  • Highly proficient in the full MS Office suite: Word, Excel, PowerPoint, Outlook & TEAMS
  • Excellent attention to detail, ability to multi-task and think on your feet
  • Must be eligible to work in the UK

 

Location

The role is based at Fuse, Omnicom Media Group offices at Bankside 2, London (SE1 0SW). Fuse offer flexible working, with employees being office based 50% of the time. Travel and on-site attendance at events will be required.

 

About the Agency:

Our late, great founder David Pinnington set Fuse up in 2008 in a way that completely disrupted the sponsorship agency landscape at the time - integrated into media, backed by data. We are extremely proud that Fuse has since become one of the leading global agencies in the industry, allowing us to attract incredible clients and talent.

We work with our brand clients to deliver growth through the power of sport & entertainment marketing.  Our services cover strategy, brokering, planning & creative, rights consultancy, major events, PR, and measurement.  Fuse Ignite is our rights holder consultancy, building world class sponsorship propositions and providing go to market sales expertise across Omnicom and beyond.

Our work has won numerous awards, and our people are frequently recognised by the industry as top performers in their field. We place high importance on our trusted relationships, sound moral judgement and good governance delivered through transparent processes.

Fuse has a team of 120 in our London HQ and 300 more in 16 offices across the world.  We work with clients including PepsiCo, Vodafone, Google, Philips, McDonald’s, Uber, Nissan, British Gas, Enterprise Rent-a-Car, Jaguar Land Rover, Just Eat Takeaway, and Klarna. 

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/. 

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