What you’ll do

As the Lead CRM Manager (x/f/m), you will be responsible for driving our email creation and delivery activities. You will work closely with various teams to effectively target our audiences, including Doctolib employees, patients, prospects, and professional users.

Your responsibilities include but are not limited to:

Taking charge of the targeting strategy to ensure the right message is sent to the right person at the right time, utilizing Braze segmentation tools and SQL language.
Collaborating with the design team to create and maintain email templates using the Braze drag and drop editor, Liquid language, and HTML email.
Ensuring email campaign deliverability.
Maintaining user journeys by continuously documenting our email sequences.
Tracking and analyzing campaign performance to optimize results.
Collaborating with the data team to manage and improve variable availability in Braze, requiring proficiency in SQL.
Facilitating the community of email creators at Doctolib.

Who you are

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

You could be our next team mate if:

At least 5 years of experience as an Emailing Expert, with a strong focus on HTML.
Specialization in Braze, with a deep understanding of Liquid language and deliverability challenges.
Proficiency in data management, particularly in SQL (minimum intermediate level).
Ability to work collaboratively in a team and engage a community.
Fluent in French and English, Italian or German is a plus.

What we offer

Employee share plan for every Doctoliber (BSPCE)
Free Health Insurance for you & your family
Quarterly or monthly bonus (based on your position)
Up to 14 days of RTT (except for Customer Care)
A flexible workplace policy offering both hybrid and office-based mode
Flexibility days allowing to work in EU countries and the UK 10 days per year
Wellbeing program (free mental health and coaching offer with our partner moka.care)
Lunch voucher with Swile card
Work Council subsidy to refund part of sport club membership or creative class
Bicycle subsidy
Reimbursement of public transportation or company car (only for Field Sales)
Relocation support for international mobilities
Slean voucher for home-office furniture

The interview process

45’ ITW with the Talent Partner
60’ ITW with the Hiring Manager & a live case study
30’ Final interview with the Growth Director
At least one reference check

Job details

Permanent position
Full Time
Workplace: Levallois
Start date: asap
Remuneration: fix + bonus on objectives (according to your profile)
A stock options plan for every Doctoliber

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy@doctolib.com for inquiries or to exercise your rights.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Job Offers Communication

I wish to receive career related information from Doctolib via email

Reasonable Accommodation

Your comfort and general accessibility are important to us. Please let us know if you require any accommodations during the interview process.

Examples: Additional preparation time, note-taking, file adjustments (font size, color-blind friendly, etc.), flexibility during interviews & interview scheduling.

You can read more about our commitment to an inclusive hiring process here.

Conflict of Interest

To assess any possible conflict of interest, could you please tell us if you have been a Public Official or a Close Family Member of a Public Official in the last 5 years?

Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

We don't just accept Diversity at Doctolib, we respect and celebrate it!

At Doctolib, we support not only the growth of our team but also it's Diversity. We want to ensure that our recruitment process is accessible for everyone and that we can create a balanced workforce reflective of the society we live in.

This enables us to learn from one another's variety of experiences and points of view that will then be reflected in our policies and product, and contribute to transforming healthcare for all.

To achieve this, we invite applicants to share their demographic background/gender identity. You are not obliged to answer the question but the more information is being provided, the better we can understand where and what needs to be improved.

Answering or refusing to answer the question is not part of the decision-making process for recruitment. In concrete terms, this means that it has no impact on your recruitment process. The information collected will be anonymized and kept confidential in accordance with our privacy policy.

How would you describe your gender identity? (Select one)
  Female
  Male
  Non-binary
  Prefer not to say
  Prefer to self-describe

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.