What you’ll do

We are seeking an experienced and dynamic CRM Manager to join our Growth team. The ideal candidate will have a minimum of 3 years of experience in CRM management and will be responsible for driving and executing the CRM strategy at Doctolib. This role is crucial in supporting the acquisition, upsell, and retention of healthcare practitioners across various verticals, including Medics, Physiotherapists, Psychologists, and more.

Your responsibilities include but are not limited to:

Strategy Development: Develop and implement a comprehensive CRM strategy to drive acquisition, upsell, and retention of healthcare practitioners in France.
Campaign Management: Plan and optimize multi-channel CRM campaigns (email, SMS, in-product placement, etc.) to engage and retain our users.
Data Analysis: Analyze CRM data to identify trends, insights, and opportunities for improvement. Use data-driven insights to inform and refine CRM strategies.
Segmentation: Develop and maintain customer segmentation strategies to ensure targeted and personalized communication.
Collaboration: Work closely with cross-functional teams, including Content, Sales, PMM, Global Teams and Customer Support, to ensure alignment and integration of CRM initiatives.
Performance Tracking: Monitor and report on the performance of CRM campaigns, providing regular updates to senior management and stakeholders.
Customer Journey Mapping: Map out and optimize the customer journey to enhance the overall user experience.

Who you are

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

You could be our next team mate if you have:

Experience: Minimum of 3 years of experience in CRM management, preferably in a B2B environment.
Education: Bachelor’s degree in Marketing, Business, or a related field. A Master’s degree is a plus.
Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Braze etc.) and marketing automation tools. Strong analytical skills and experience with data analysis tools (e.g., Excel, Google Analytics, Tableau, Metabase).
Communication: Excellent written and verbal communication skills in both French and English.
Project Management: Strong project management skills with the ability to manage multiple projects simultaneously and interact with multiple stakeholders.
Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively.
Team Player: Ability to work collaboratively in a fast-paced, dynamic environment.

What we offer

Free Health Insurance for you & your family
Quarterly bonus
Up to 14 days of RTT
A flexible workplace policy offering both hybrid and office-based mode
Flexibility days allowing to work in EU countries and the UK 10 days per year
Wellbeing program (free mental health and coaching offer with our partner moka.care)
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support.
Lunch voucher with Swile card
Work Council subsidy to refund part of sport club membership or creative class
Bicycle subsidy
Reimbursement of public transportation
Relocation support for international mobilities

The interview process

60’ with the Talent Partner
60’ with the Hiring Manager (Head of CRM & Website)
Case preparation and restitution (Head of CRM & Website FR + Global CRM & Website Team Manager)
Final interview with our Head of Growth Marketing

Job details

Permanent position
Full Time
Workplace: Levallois-Perret
Start date: Q1 2025
Remuneration : fix + bonus on objectives (according to your profile)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here.

Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.

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You can read more about our commitment to an inclusive hiring process here.

Conflict of Interest

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Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

We don't just accept Diversity at Doctolib, we respect and celebrate it!

At Doctolib, we support not only the growth of our team but also it's Diversity. We want to ensure that our recruitment process is accessible for everyone and that we can create a balanced workforce reflective of the society we live in.

This enables us to learn from one another's variety of experiences and points of view that will then be reflected in our policies and product, and contribute to transforming healthcare for all.

To achieve this, we invite applicants to share their demographic background/gender identity. You are not obliged to answer the question but the more information is being provided, the better we can understand where and what needs to be improved.

Answering or refusing to answer the question is not part of the decision-making process for recruitment. In concrete terms, this means that it has no impact on your recruitment process. The information collected will be anonymized and kept confidential in accordance with our privacy policy.

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CRM Manager (x/f/m)