About the Role:

We are looking for an experienced Client Service & Account team member to join our Global HSBC team. The candidate will get exposure to multiple lines of business and support Business Directors in client communications, media planning & activation, administrative and finance tasks. The ideal candidate will be detail-oriented, excels in project management, has experience in client servicing and thrives on delivering service excellence. As a natural team player, you will contribute to the collective efforts of the team with your warmth and willingness to learn more.

We're looking for someone who is not afraid to navigate between roles and responsibilities, and bring their own experience and ideas to improve the ways of working. You are not just helping Business Leads on the day-to-day; you are a media planner or account exec who understands the fundamentals of media planning and is excited to collectively deliver media excellence to drive the client’s business objectives.

Key Responsibilities:

  • Support Business Lead as part of the vital connection between the clients, strategy team, Planning Director and digital activation team, ensuring seamless collaboration.
  • Feed into overall campaign strategy, bringing understanding of client’s media objectives into final digital media plan
  • Work closely and collaborate with digital activation & campaign reporting; and with finance teams in campaign actualization, billings and invoicing in ensuring clients are billed accurately and in a timely manner
  • Be the custodian in campaign management and media activation when it comes to offline media, sponsorship, content partnership etc.
  • Familiar in finance system & processes, and be the custodian in leading any finance conversations between clients & OMG finance team
  • Utilize great interpersonal skills in supporting the management of agency-client relationship, with the main goal to deliver clients satisfaction
  • Opportunity to be the bridge between an innovative, cross-agency client set up where there will be opportunity to learn from a specialist financial services agency as well as the wider expertise of OMG’s consumer tools, technical skillsets & holistic media approach

 

What You'll Need to Succeed:

  • Excellent interpersonal skill and communication skill, capable of working with different people and conveying recommendations & approaches in a clear and compelling manner
  • Proven ability to project manage, capable of putting on different hats at different times to ensure smooth operational processes.
  • Knowledge in media planning, ability to apply consumer media &/or B2B consumption knowledge and common sense into conversations with clients.
  • Aspire to work independently, taking ownership in certain parts of clients’ business and grow potential to lead a client’s portfolio
  • Previous experience in financial services or B2B preferred but not essential

About the Agency:

PHD

 

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/. 

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In accordance with our policy on equal opportunities in employment, OMG UK does not discriminate either directly or indirectly because of race, sex, sexual orientation, transgender status, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. We request this information solely for the purposes of equal opportunities monitoring. Any information provided on this form is treated in a strictly confidential manner, and only used for statistical purposes. It will not be seen by anyone involved in the recruitment and selection process, and no identifying information will be shared or published. There is no obligation on you to disclose this information, and all applicants will be treated the same whether or not they provide this information. 

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