Program Manager Principal Consultant

Responsibilities

Plan, manage and facilitate the successful execution of program timelines and milestones

Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes

Actively track all activities and their status; accountable for critical project deadlines and tasks

Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction

Prepare work schedule and timelines with the customer and the extended team

Anticipate and mitigate potential issues with project delivery

Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding

Maintain up to date documentation and communicate findings to key stakeholders

Regularly communicate project status and circulate project information to the team

Obtain final sign-off and ensure customers are fully satisfied with project completion

Prepare and ensure seamless handoff of newly implemented customers to the operations team

Show Us What You’ve Got

10+ years of project management and implementation management

Demonstrated experience leading large, complex application development projects

Experience with software re-write / re-engineering / re-factoring projects

Able to lead deep-dive technical discussions for solutioning

Able to provide estimates for duration/effort of design/development activities

Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations

Excellent people skills

Comfortable speaking and presenting to senior stakeholders and clients

Ability to think strategically and execute tactically, enabling cross-business teams

Ability work in fast pace environment while following best practice and company process

Highly driven and passionate about customer satisfaction, product development and technology

Excellent oral, listening, and written communication skills

Excellent presentation skills

Banking experience desirable but not necessary

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