Communication and Engagement Specialist - Innovation & Design

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy focused on the financial services sector. As part of Capco’s Innovation & Design team, the Design team translates strategy into action, working across the product lifecycle to create and deliver digital innovations in partnership with our clients and their customers.

Overview

We are looking for a talented Internal Communication and Engagement Specialist to drive internal engagement for large scale change programs. Bringing people on any change journey is one of the most critical part of any successful internal transformation. The ideal candidate should have experience in designing and delivering communication strategies, creating communication artifacts and portals to deliver timely and engaging communication programs. The ideal candidate will have experience working in agile teams, ideally within Financial Services and a consulting environment.

This is an exciting opportunity for a Communication specialist looking for a highly diverse, client-facing role where no two projects are the same. If you have strong observation, critical thinking, and inter-personal skills as well as impeccable attention to detail along with the ability to work in a fast-paced environment then we are looking for you.

As a Communication and Engagement Specialist, you will:

  • Translate engagement requirements into communication strategy’s that are realistic, engaging and timely.
  • Facilitate workshops to understand colleague engagement requirements and understand the businesses communication channels and opportunities to enhance them.  
  • Manage project delivery, including the creation and management of delivery roadmaps/timelines for their own outputs as well as any designers within their team.
  • Articulately communicate statues of project delivery to senior stakeholders.
  • Utilise quantitative and qualitative research to generate meaningful insights that will drive creative communication strategies.
  • Be responsible for the overall visual output of the engagement experience that you are designing
  • Be able to work with strict brand guidelines
  • Be able to effectively communicate and defend your strategies with key client stakeholders
  • Design, implement and track success criteria of all engagement strategies and artifacts

A few things that will set you apart:

  • Very strong PowerPoint skills
  • Strong storytelling and communication skills
  • Copywriting skills
  • A good understanding of human psychology
  • Adobe illustrator and InDesign skills
  • Ability to film and edit videos.
  • Ability to create short animations.
  • Skills in creating internal SharePoint/google sites pages.

A glimpse of the kinds of challenges you might solve as a design consultant:

  • How do we engage internal bank colleagues to start adopting a new internal system that has so far not been widely adopted.
  • A bank wide agile transformation training program is about to start, how do we build a communication strategy to build excitement and encourage participation.
  • The bank is about to hire 100 new colleagues into their engineering area, how do we ensure they are trained and upskilled in the banks ways of working and feel part of the culture.
  • Senior management don’t feel like their messages and requests are being listened to, how can we help ensure people are engaged.
  • Currently training materials are outdated and boring, how can we make them more engaging and effective.
  • Technical teams need to create a business case for additional funding, they can’t tell a compelling story without going into too much technical detail, how do we support them to help tell that story in a easy to understand way.

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and building lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

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