Program Manager Principal Consultant 

Responsibilities 

  • Plan, manage and facilitate the successful execution of program timelines and milestones 
  • Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes 
  • Actively track all activities and their status; accountable for critical project deadlines and tasks 
  • Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction 
  • Prepare work schedule and timelines with the customer and the extended team 
  • Anticipate and mitigate potential issues with project delivery 
  • Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding 
  • Maintain up to date documentation and communicate findings to key stakeholders 
  • Regularly communicate project status and circulate project information to the team 
  • Obtain final sign-off and ensure customers are fully satisfied with project completion 
  • Prepare and ensure seamless handoff of newly implemented customers to the operations team 

Show Us What You’ve Got 

  • 10+ years of project management and implementation management 
  • Demonstrated experience leading large, complex application development projects 
  • Experience with software re-write / re-engineering / re-factoring projects 
  • Able to lead deep-dive technical discussions for solutioning 
  • Able to provide estimates for duration/effort of design/development activities 
  • Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations 
  • Excellent people skills 
  • Comfortable speaking and presenting to senior stakeholders and clients 
  • Ability to think strategically and execute tactically, enabling cross-business teams 
  • Ability work in fast pace environment while following best practice and company process 
  • Highly driven and passionate about customer satisfaction, product development and technology 
  • Excellent oral, listening, and written communication skills 
  • Excellent presentation skills 
  • Banking experience desirable but not necessary 

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