Digital Product Manager
Malaysia
Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
ABOUT CAPCO
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
Role Overview
This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally, all over the world.
The role covers a wide range of product capabilities across Client's Wealth & Personal Banking business including domestic and international account to account transfers, domestic and international payments to others, payee and biller management. You will be part of and key to orchestrating the activities of cross functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a lean agile product development environment. Working with in market teams and global teams, you will define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.
We’re looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products.
Key Responsibilities
- Be passionate about customers, both internal and external. You’ll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
- You’ll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product, using a range of research points to understand needs and opportunities.
- You’ll ensure the global product journey is aligned with the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery
- Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe. Leading for your product, and across the wider product owner team(s), quarterly reviews of the vision, strategy and roadmap.
- You will deliver against a product roadmap and vision to meet and exceed customer and business outcomes. You will collaborate with the cross functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimisation as the product scales.
- You’ll take an ‘Idea’ through discovery, design & development to ‘Done’ through collaboration with Payment & Transfers Product & Proposition product owners & the across the wider team to shape the end-to-end customer experience
- Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
- Have a focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation.
- Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product.
- Be a key member within the multi-disciplined Payments & Transfers team (Product Managers, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys.
SKILLS AND EXPERIENCE
- Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels
- Experience leading on new product development and commercialisation, ideally with experience across digital and non-digital channels
- Proven experience in product management, working with cross functional teams in an agile development process.
- Preferred experience in Payments or related products within a banking or Fintech environment
- Proven experience working with Confluence/Jira/Rally or similar product management tooling
- Passionate about customer experience and engagement
- Advocate of Design Thinking to take an idea to ‘done’
- Strong strategy, analytical and problem solving skills
- Experience translating business strategy and analysis into consumer facing digital products
- Team leadership & people management skills
- Strong thought leadership and influencing skills
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We offer:
A work culture focused on innovation and building lasting value for our clients and employees
Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
A diverse, inclusive, meritocratic culture
Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement
NEXT STEPS
If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.
To learn more about Capco and its people check out the website on www.capco.com
