About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Location: India (Bangalore | Mohali | Pune | Remote)

Job Description

At Zscaler, we are improving the way our products empower both our our teams and end customers through impeccable supportability. We are looking for a and hand-on Product Manager to lead our platform supportability projects, ensuring our product can be easily deployed, operated, and troubleshooted. As a custodian of the user experience for our teams and an advocate for our end customers, you will help enhance our product's.

Platform Supportability is one of the important strategic programs to help Zscaler, driving scalability for our best platform. You will hold high visibility, demanding collaboration with partners from Product, Engineering, and Customer Success teams. Success in this position hinges on, adeptness in navigating

Important Responsibilities

Develop the comprehensive supportability strategy for improving product supportability, focusing on minimizing operational hurdles and maximizing user satisfaction.
Collaborate with engineering, support, and customer success teams to gather in-depth insights into support challenges and identify opportunities for product enhancements.
Guide data-driven decision-making processes, using large volumes of telemetry and user feedback to prioritize supportability features.
Create crisp product requirements and roadmaps, expressing both the strategic vision and steps required to achieve it.
Foster a culture of rapid experimentation and iteration, promoting a to quickly address support challenges.
Measure the impact of supportability programs on user experience and product performance, adjusting strategies.
You will be reporting to Principal Product Manager

Important Competencies & Qualifications:

Over 8+ years of overall experience in PM
Proficiency in network security and protocols including proxies, firewalls, load balancing, TLS, PKI, HTTP/S, DNS, TCP/IP.
Over 2 years of experience in product management or senior support leadership, with a preference for technical or supportability products.
Experience digging into customer feedback, following up to further define issues, able to work towards common goals without direct authority.
implement solutions with urgency.
Proficient in problem/requirement discovery, translating customer needs into applicable product requirements and garnering internal support.
Experience with hands-on data analytics, from defining hypotheses to data crunching and communicating findings.
Experienced in customer engagement, can present complex topics, managing difficult conversations, and encouraging partnership.
Hands-on experience with Zscaler products such as ZIA, ZPA, ZDX.

Our Benefits Include

Multiple health plans
A flexible time off policy
Hybrid Working Model
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

#LI-Hybrid

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Staff Product Manager - Platform Supportability

Job Description

Important Responsibilities

Important Competencies & Qualifications:

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