About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

Technical Account Manager - EMEA will report to the Manager, Technical Account Managers. You will provide world-class post-sales engineering and professional services support to enterprises and service providers. You will work with customers using a variety of media (phone, email, on-site). All TAMs are held to the highest industry standards for responsiveness and services provided and manages the Premium Support relationship and ensures that Zscaler is and continues to be considered an important technology partner within the account.You will work with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.

Engage our customers and partners, be their trusted advisors and turn them into dedicated fans of Zscaler

Responsibilities/What You'll Do:

Manage resolution of customers' technical service and infrastructure issues related to Zscaler products.
Handle implementation and consulting projects, scheduling Zscaler web and email solutions for customers.
Assist the Support team by taking support escalations and providing occasional support.
Available for on-call duty to address important customer issues during non-operational hours.
Establish communication channels between gold/platinum customers and Zscaler's product management and engineering teams.
Keep customers updated on cloud updates and upgrades, ensuring necessary actions for availability and satisfaction.
Provide on-site and virtual product training to Premium Support customers.
Deliver notifications of new Zscaler products and technologies to Premium Support customers.
Monitor reporting information and policy configurations at customer sites, offering ongoing recommendations.
Help maintain best practices in implementing Zscaler products in Knowledge Bases.
Provide valuable product feedback to Zscaler Product Management based on customer requirements.

What We're Looking for (Minimum Qualifications)

5 years of account management experience, including pre- and post-sales responsibilities.
Experience implementing/supporting web and email security solutions.
Minimum and Preferred Qualifications- Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications.
Proficiency in high-tech networking, information security, and application networking, with a focus on communication and engagement with prospects.
In-depth understanding of enterprise networks and infrastructure, including TCP/IP stack and protocol workflow.
Knowledge of basic protocols such as HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP, and experience with packet captures.
Familiarity with open-source system administration (Windows, Linux, FreeBSD) and internet protocols (HTTP, SMTP, DNS, LDAP, and FTP).
Hands-on experience with network troubleshooting tools like Wireshark, WinMTR, and Fiddler.
Additional advantages include experience with L2/L3 protocols and devices, advanced security concepts (IPS/IDS/DLP), and authentication protocols (SAML/LDAP).
Troubleshoot and customer management skills, with proficiency in Microsoft Active Directory.
Basic shell scripting/programming experience (bash, Perl) and familiarity with SQL.
Understanding of multiple routing and switching architectures (Cisco, Juniper).
Our Benefits Programme is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Multiple health plans
A flexible time off policy
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

#LI-Hybrid

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Website

LinkedIn Profile

How did you learn about this job? *

If you selected Other please tell us how you learned about this job.

Do you have the legal right to work in the country where you are applying to work? *

Do you require a work permit, visa or additional right to work support for the country where you are applying to work? *

If yes, please advise what support is needed:

In what city and state is your primary residence? (e.g. San Jose, CA) *

Do you currently work for, or have you previously worked for Zscaler? *

Current Company *

Current Title *

Zscaler Confidential Information *

In consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.

I Agree

Zscaler Privacy Policy *

By proceeding with your application or engaging in the recruitment process with you acknowledge that we will collect, use, and store your personal information in accordance with the data privacy notice linked below. Should you have any concerns or questions about how your personal data is handled, please don't hesitate to reach out to privacy@zscaler.com.

I Agree

Voluntary Self Identification

At Zscaler, we value diversity, equity, inclusion and belonging. We invite you to voluntarily respond to the question(s) below to help us measure the effectiveness of our outreach and recruitment. Responding is entirely voluntary and will not impact your application process. All responses will be kept confidential and handled in accordance with applicable privacy laws. Thank you for helping us create a more inclusive workplace.

Sex (Select one) *
  Male
  Female
  I don't wish to answer

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.