About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Position- Director of Platform Training, Delivery

Location- San Jose, CA

As a Director of Zscaler Platform Training Delivery, you'll oversee the vision, oversight and coordination of all aspects of Zscaler Platform Training Delivery. You'll report to the head of Zscaler Product Education, VP of Platform Training and Certification, and will work with leaders of content development, certification and education operation within the training team.

Specifically, your job responsibilities will include the following:

  • Build and manage the Global Platform Training Delivery team by hiring and mentoring them to deliver training sessions to a diverse audience
  • Collaborate with important partners within the Training team and other groups to coordinate Customer, Partner, and Employee Training schedules across EMEA, LATAM & JAPAC
  • Manage instructor certification workshops and Train-the-Trainer sessions
  • Setup a Authorized training partner program managing the relations, partner audits, commercials and trainer readiness.
  • Maintain the high team standards for content delivery and customer service
  • Manage delivery of training to three important audiences in EMEA and JAPAC:
  • Customers
  • Partner - including establishing portfolio's and methodologies for both pre- and post-sales
  • Employees
  • Establish and manage a Skills Matrix for Authorized Training Partner; Subcontractors, Contractors
  • Ensure of training delivery globally for all our audiences
  • Work with important customer accounts to conduct needs analysis and subsequent scheduling of required training sessions
  • Collaborate with important training partners (Content, Certification) to ensure that systems, as well as, necessary processes are defined and managed for technical training labs, their exercises, and assessment protocols
  • Define, setup, document, and manage the training delivery operations for efficient team functioning
  • Maintain the high level of CSAT from post class evaluations
  • Promote opportunities to increase post-sales enablement activities throughout the regions
  • Support the content development and certification teams by providing SME support.

Qualifications

  • 10+ years of experience in delivery of technical training and related business experience in the networking security industry
  • 5+ years experience with products used to secure data in transit in the public cloud, such as Proxy and Zero Trust
  • BS required/ MS preferred in Computer Science, Cybersecurity, or related disciplines
  • Ability to travel up to 25-50% a month worldwide (post COVID era)
  • Have or can obtain a passport and driver's license
  • (Desired) U.S. Government security clearance or willingness to obtain one.
  • Network security background
  • Experience with SOC Operations and security analytics
  • Knowledge of adult learning principles
  • Team player

#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range
$168,000$240,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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