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About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Job Description
The course developer will report to Platform Director. You will apply the instructional design development principle/process to develop training solutions using prescribed tools for internal and external customers. You will demonstrate mastery knowledge of adult learning and technology-based training theories, as well as a detailed understanding of the challenges which are unique to training for a customer services organization in a high-tech environment. Additionally, the instructional designer requires demonstrated in-depth conceptual and procedural technical writing skills.
Key Responsibilities:
- You will conduct research on assigned projects to develop project framework and basic understanding about the subject matter.
- You will work with subject matter experts to gather technical information and develop learning objectives and maintain a collaborative relationship.
- Identify required conceptual procedural content, content sequencing, flow of information, and relevancy of media.
- Review and revise content based on feedback from internal, client reviewers, or stakeholders and resolve conflicting feedback.
- Develop and integrate content, materials, media, and testing to meet detailed design specifications, standards, templates, and support the overall learning goals and objectives in either e-learning, ILT or vILT deliveries..
- Review deliverables for completeness, compliance with standards, and consistency with the detailed design prior to delivery.
- Review course materials to confirm learning objectives have been met based on results of the audience and needs analysis results. e course assessment results and identify continuous improvement areas and enhancements based on lessons learned; modify process steps as appropriate for client situations.
- Apply instructional strategies, models, and theories to develop learning content to enhance learning transfer and greater on-the-job performance
Qualifications
- Min. of 5+ years of relevant Instructional Design experience preferably with enterprise eLearning experience
- Comprehensive knowledge and proven application of instructional theories and principles in both online and classroom learning.
- Practical training/learning industry experience
- Experience developing e-learning for software applications
- Background in developing online course, ILT/ vILT, reference guides, and job aids
Skills Required:
- Demonstrate knowledge of courseware development tools, such as Captivate, Camtasia, and Articulate Storyline, RISE.
- Knowledge of instructional design techniques and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)
Working Type
"#LI-HYBRID"
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- A flexible time off policy
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
