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About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
We're looking for a Professional Services Resident Consultant who will work daily on-site at the customer in Bellevue, WA. This role reports to the Director of Professional Services. In this role:
- You will partner with the customer's cyber security/network security teams to support Zscaler solutions in their environment to provide configuration guidance, recommendations, and best practices.
- You will provide status reports for critical incidents, projects, and proactive services to both the customer and Zscaler teams.
- You will respond to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
- You will assist this customer with testing and troubleshooting, escalating to Zscaler Support, Engineering, or Cloud Operations.
- You will collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, Zscaler, and our customers.
Minimum Qualifications:
- Bachelor's Degree in IT, networking, cybersecurity or equivalent experience
- 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).
- Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.
- Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
- Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.
- Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
- Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
Preferred Qualifications:
- Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.
- Versatile with using operating systems including Windows, Mac, or GNU/Linux.
#LI-Onsite
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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- A flexible time off policy
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
