About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Job Description

The Cloud Ops team is responsible for keeping the engines running at peak performance. On any given day, the Zscaler cloud processes tens of billions of transactions — scanning a petabyte of data — for 15 million users around the world. The transaction volume on the Zscaler cloud is significantly growing every quarter, yet the cloud’s overall stability just continues to improve, and that is directly attributable to the Cloud Ops team’s deep expertise and its dedication to reliability, availability, and scalability. To be a part of this team, you will, above all, need to share this dedication. And a sense of humour wouldn’t hurt.
 

Responsibilities/What You’ll Do:

  • You will be working with a team of engineers and will be responsible for deploying, operating, monitoring, and supporting the network infrastructures inside multiple datacentres.
  • You will be involved in high severity / critical incident as the L3 technical escalation contact.
  • You will conduct peer review (4-Eye check) on the configuration/ change script to ensure the changes are valid.
  • Providing technical guidance to the team on Network technical domain.
  • Expected to be a subject matter expert of relevant technologies according to domain or specialization.
  • Research on Technology and work on POC/POV.
  • The ideal candidate has a proven track record of operating enterprise or Telekom data centre networks, and is a creative thinker, problem solver, learner, and is motivated with engineering excellence.

Qualifications

  • Bachelor’s degree in engineering or equivalent experience.
  • Organization skills and experience working with ticketing and inventory systems.
  • Experience in remote Data Centre operations.
  • 5 -10 years of experience on high-speed copper and fiber Ethernet switch network Layer-2 BGP protocols and Layer-3 BGP protocols.
  • Hands-on experience in BGP routing operation, design, and troubleshooting in both IPv4 and IPv6 for large scale Enterprise networks or Telecom networks.
  • Deep knowledge of DNS, HTTPS, GRE, and IPsec protocols with hands-on troubleshooting experience.
  • Knowledge and experience in IP-packet analysis by using WireShark.
  • Knowledge and experience on Linux/Unix, and Network equipment and the functions they perform.
  • Familiar with Unix Shell scripts. Python or Perl is a plus.
  • CCNP, JNCIP related certification classes is a plus.
  • You thrive in a fast-paced environment with tight timelines and changing priorities.
  • Besides English (must), fluent to native-speaker level in at least one additional Asian language.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-RD1

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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