About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

This is a new opportunity to join our growing Customer Success team and take ownership of the post sales relationships. The mission of Customer Success is to increase sustainable proven value for our Customers and Zscaler. You’ll ensure that our large enterprise customers realise business value through the deployment and adoption of our services. You’ll manage a portfolio of around 8-15 accounts, and build strong relationships to ensure that we regularly engage with our customers.

Responsibilities Include:

Own the post-sale relationship driving adoption, value, and promoting upsell opportunities
Build and deliver strategic Customer Success Plans that align customers business strategies to Zscaler services, as well as data-driven business reviews
Mitigate any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
Visit customers face to face on site, or remotely through web sessions
Using the Zscaler ecosystem to advocate for your customers

Ideally, You’ll Have:

Experience in a customer facing, customer success role within a networking or security technical environment
Excellent meeting management, presentation and communication skills, with the ability to confidently communicate at C-level
Consultative nature, with the ability to build relationships and trust quickly
An understanding of our technology and ability to translate to business language
Language fluency in German and English

In return we're offering a generous base salary commission structure (that is consistently over achieved) and a range of employee benefits (including equity in our business and favourable wellness benefits) as well as a genuine career path, and opportunities to progress in our high growth organisation with our market leading, cutting-edge solutions

#LI-LS2
#LI-remote

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Customer Success Manager, Germany

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