About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Professional Services Resident Consultant / Senior Professional Services Resident Consultant - AMS

Location:  Bangalore / Mohali / Pune

Overview

Position Overview

The Professional Services Resident Consultant will be part of Global Professional Services (Go to Market) organization spread across Americas, Europe, India and Australia.

You will be part of our India ‘Global Delivery Center’ that comprises of Zscaler experts who provide world-class Zscaler product deployment services to our customers.

The Professional Services Resident Consultant will be a dedicated resource** to one of our strategic customers and will be engaged with the account for long duration (6 months, 1 year, 1 year+). You will be required to act as a trusted champion - deep dive in the customer environment and their unique requirements, create a design plan, configure, and integrate ZS solutions to enable their best usage of the Zscaler zero trust platform.

In this role, you will be front ending customers while working closely with sales, external

partners and various customers teams to provide consultancy and product deployment

services. Your objective will be to ensure that our customers accomplish their objectives with respect to the products and services they have bought and help them successfully deploy our Zero trust solutions within the agreed timeframes.

** The Resident Consultant may be required to service more than 1 customer depending on the nature of project/contract and depending on the demand for Residency Services.

 

Qualifications

Responsibilities

  • Serve as the customer’s ‘Go-To’ resource for all matters related to their ZS deployment
  • Deliver best practices guidance for managing ZS deployment.
  • Assist in customer specific requirements and provide solutions.
  • Answer questions about the product capabilities, features and configuration.
  • Assist customer team with the design and planning/configuration
  • Evaluate deployment scenarios
  • Plan migration tasks
  • Analyze existing rules and objects
  • Coordinate and execute cutover to production
  • Work with customer to request new features & troubleshoot any product issues
  • Analyzing ZS configurations
  • Testing product’s features and functionality
  • Providing regular updates on work in progress and current issues
  • Providing informal technical and product workshops
  • Troubleshooting the cloud and supporting customer operations
  • Evaluating technical specifications for interoperability
     

Requirements

  •   Must have strong verbal and written communication skills (English)
  •   8+ years’ experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer). Experienced in Network and Security solutions and customer facing/field role
  • Experience deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important. Experience with Zscaler solutions – ZIA, ZPA
  •  Working knowledge of networking and security products from various vendors and enterprise network infrastructure
  • Ability to navigate technical and architectural discussions with customers, partners including audience from business and technical fraternity
  • Excellent communication and follow-up skills across internal and external organizations. A proactive approach to ensure the job gets done !
  •  Effectively handle multiple projects and work calmly under pressure
  • Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory
  •  Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms
  •  Good knowledge of Hypervisors: VMware, Hyper-V, and KVM
  • Good knowledge on HTTP, HTTPS, SSL Inspection, DNS
  •   Experience with Proxy and SSL
  • Good knowledge of IPSEC, GRE, HTTP/HTTPS, DNS protocols
  • Industry certifications such as ZCCP–IA and PA, Cisco, Juniper, Palo preferred.
  •  Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR

What You Can Expect from Us

  • A great learning environment where you will be working on cutting edge technologies and architectures
  • Front end role to work with global customers and sales teams
  • Long term opportunity to become a customer advocate
  • Cross functional expertise to closely work with various roles from Sales, Services, Engineering
  • Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements
  • Access to latest trainings, modules to become a ZS expert
  • A long term and meritorious career
  • A great leadership team willing to help and open-door culture
  • A fun, passionate and collaborative workplace
  • The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security !

#LI-VV3

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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