About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Senior Program Manager

The Program Manager will be a part of the Service Operations team and will report to the Senior Manager of Service Strategy and Operations. As a program manager, you will be responsible for handling multiple, technical projects of varying complexity within Salesforce Service Cloud which will require working closely with cross functional teams to ensure the success of each and every task/project is delivered in a timely manner. You will be required to measure, track and report progress of projects and key initiatives to management.

Responsibilities:

Organize and manage all phases of assigned projects within the Customer Services Operations Program to ensure on-time completion.
Develop detailed project plans that outline project goals, requirements, milestones, timelines, and outcomes
Identify key resources required to successfully complete assigned projects
Assemble and coordinate project team members and assign individual responsibilities
Develop schedules and methods for measuring results and success metrics
Prepare and document requests and conduct necessary team meetings to ensure all participating members are aligned:
- Coordinate internal resources for the flawless execution of projects
- Measure, track and report progress to management
- Create and maintain comprehensive documentation that includes but is not limited to; requirements, training collateral, methods of procedure, status reports etc.
- Coordinate and ensure successful project enablement to the business
Coordinate/Assist in maintaining feature request intake
Coordinate/Assist in project/feature prioritization activities
Coordinate/Assist in backlog grooming
Coordinate/Assist in sprint planning
Coordinate/Assist in release planning
Coordinate/Assist in development of projects
Coordinate/Assist in UAT/Smoke Testing
Coordinate/Assist in Production validation testing
Serve as business liaison to IT on reporting, tracking and resolving system issues
Provide consistent and effective communications to varying levels of business throughout all phases of assigned projects

Requirements:

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in Customer Support Operations
Strong background in supporting Salesforce Service Cloud Lightning projects
Proven working experience in handling multiple projects
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Can-do attitude
Strong working knowledge of Google Workspace a plus

#LI-MD1

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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