About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Description:

The Senior Analyst – BI & Analytics will report to the Sr. Manager - Business Intelligence, GCS Strategy and Operations. You will be part of our GCS BI & Analytics team responsible for reporting & business analytics for Global Customer Services team and departments. You will solve complex business problems using data for driving the growth of the organisation. You will be asked to work on tools such as Tableau, Salesforce.com, Google Spreadsheet and SQL.

Responsibilities/What You'll Do

  • Oversee Tableau dashboards for GCS Organisation; translate complex requirements into relevant dashboards in Tableau.
  • Lead complete Project Lifecycle for Tableau from requirements gathering, development, testing, user acceptance, deployment and support
  • Collaborate with company partners to solve complex challenges using data and analytics techniques
  • Present complex data in an easy-to-understand way to lead action
  • Create relationships, influence, and collaborate internally and externally at all organisational levels; to move things forward and remove roadblock
  • Guide communication between the business and the IT data engineering team as part of the BI and Analytics team

Qualifications/Your Background

  • 7-16 years of experience in Business Analytics function; 4 years experience in Tableau
  • Experience working with Technical Support metrics
  • As an indvidual contributor manage multiple concurrent projects and excel in recurring changes
  • Knowledge of Tableau, Salesforce.com, Google Spreadsheet, SQL and working knowledge of R/Python.
  • Experience with Snowflake and Einstein Insights is a plus
  • Lead analytics solution in a diverse environment and collaborate with diverse teams
  • Guide to learn and passionate about applying data analytics to solve business problems
  • Technical expertise in areas of architecture, design, and implementation and a working knowledge of Tableau administration (only for coordination with backend admin teams)
  • Handle query and display large datasets while maximising the performance of dashboard
  • Continuous Improvement - Track record in optimising processes, leading iterative review cycles to deliver & improve on dashboard results that exceed user expectations. Brainstorm & set up SOPs to unlock efficiency.
  • Data analysis experience - Work with a variety of metrics, numbers, and data from multiple sources and conduct basic statistical analyses, including correlations, linear and logistic regression, forecasting . Explain complex analytics.

Our Benefits programme is one of the most important ways we support our employees.

  • Multiple health plans
  • A flexible time off policy
  • Parental leave options
  • Retirement options
  • Education reimbursement, In-office perks, and more!

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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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