As an API Support Specialist, a candidate should expect to consistently provide friendly and informative technical support to Interactive Brokers' clients and third parties. As a specialist, you will analyze and troubleshoot complex trading platform issues, assist third parties and clients with API integration, and liaison with the development group. Additionally, we are searching for experienced candidates with prior client-facing support background in the financial services industry.
Assist clients to develop and troubleshoot their applications which connect through our various APIs, whether for algorithmic trading or other purposes. As a specialist, this will primarily be written support.
Assist clients in the integration of API applications with third party software (such as charting software)
Assist third party institutions with the integration of their applications to IBKR
Build and maintain a resource library for clients, including program snippets, documentation, consultancy resources
Create of a variety of test and demonstration programs that utilize the IB API that clients can use as samples for their own development needs
In-house development assistance
Assist in developing custom tools for internal users including other teams in Customer Service
Bachelor's or advanced degree in Computer Science or related field
2+ years of coursework and/or work experience programming in Java and Python. Some knowledge in C# and C++ as well
Understanding of Linux Terminal and Windows command line tools
Working knowledge of Git workflow
A deep understanding of REST API architecture
Strong written communication skills to accommodate client inquiries directed via email or online chat
Fast learner, proactive and helpful
Strong verbal and written communication skills in English, any European language being an advantage
Understanding of Trading terminology
Basic understanding and ability to work in various Operating Systems like Windows, Mac OS, Linux
Experience with algorithmic trading.
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.