Position

IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies.

Responsibilities

Handling client's inquiries pertaining to IBKR's security system via phone, chat and tickets.
Problem management with focus on security protocols and practices.
Assisting clients in the configuration and use of IBKR's two-factor authentication smart phone app.
Identification and escalation of issues pertaining the secure login of clients using IBKR's smart phone app.

Qualifications

Good mastery of Windows and/or macOS computer system and basic office applications.
Experience and advanced user knowledge of both iOS and Android smart phone operating systems.
Excellent knowledge of apps and smartphones.
Previous experience in a customer service role.
Languages: fluency in English, any additional language is a plus.

Required Skills

Excellent and demonstrable client services.
Navigating multiple computer applications while interacting with clients.
Analytical approach to problem solving.
Ability to engage and maintain a conversation with clients.
Ability to learn and adapt to new information and technology platforms.
Personality: self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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