IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.

Responsibilities

Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification;
Handling escalations of client inquiries pertaining to IBKR’s security system via tickets;
Problem management with focus on security protocols and practices;
Handling escalations of suspicious client activity or behavior to IBKR's security team.

Qualifications and Skills:

2+ years experience in an information or fraud prevention role with application security
BSc in STEM areas (Science, Technology, Engineering and Mathematics
Good mastery of Windows and/or macOS computer systems and basic office applications
Experience and advanced user knowledge of both iOS and Android smart phone operating systems
Languages: Good English and Cantonese. Any additional language is a plus.
Analytical approach to problem solving
Organized, practical, good attention to detail
Excellent communication (spoken and written) and interpersonal skills
Ability to engage and maintain a conversation with clients
Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist
Ability to learn and adapt to new information and technology platforms
Navigating multiple computer applications while interacting with clients
Personality: Self-confident, open, extroverted, flexible and able to work independently in a team-oriented environment

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant
CPF Contributions
Excellent medical insurance, including dental, specialist and in-patient
Competitive package of Annual Leave
Daily lunch ordered in house with fully stocked kitchen
Modern offices with multi-monitor setups
Corporate discount on selected fitness centers
Great work life balance
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with growing local presence
Hybrid work arrangement role permitting

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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