Position

IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.

Responsibilities

Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification;
Handling escalations of client inquiries pertaining to IBKR’s security system via tickets;
Problem management with focus on security protocols and practices;
Handling escalations of suspicious client activity or behaviour to IBKR's security team.

Qualifications and Skills:

2+ years experience in an information or fraud prevention role with application security
BSc in STEM areas (Science, Technology, Engineering and Mathematics
Good mastery of Windows and/or macOS computer systems and basic office applications
Experience and advanced user knowledge of both iOS and Android smart phone operating systems
Languages: Good English and Cantonese. Any additional language is a plus.
Analytical approach to problem solving
Organized, practical, good attention to detail
Excellent communication (spoken and written) and interpersonal skills
Ability to engage and maintain a conversation with clients
Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist
Ability to learn and adapt to new information and technology platforms
Navigating multiple computer applications while interacting with clients
Personality: Self-confident, open, extroverted, flexible and able to work independently in a team-oriented environment

Company Overview

Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Russia, Singapore, Switzerland and United Kingdom.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click HERE to view a short video with a few words from current Interactive Brokers employees.

(If the hyperlink is not active, copy and paste the following URL in your browser: https://www.interactivebrokers.com/en/index.php?f=31899)

For more information, please visit www.ibkr.com/info

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Client Services - Security and Fraud Prevention