As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in German and English, and a third language would be beneficial.
Responsibilities include, but are not limited to:
Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat
Escalate high-level issues to relevant stakeholders and make suggestions for process improvement
Other ad hoc projects and duties, including client training, general market research and development, etc.
Qualification & Skills
Strong knowledge of listed Equities, Options, Futures, and/or FX
Analytical problem-solver with a passion for technology and financial markets
Prior experience in international settlements or clearing operations is a plus
German and English speaking - any additional European languages is a plus
University degree or higher
At least one to two years' experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)
Salary commensurate with experience
Performance-based cash bonus and stock grant
Hybrid work model
Daily company-paid lunch. Fruit and snack options throughout the day
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.