Interactive Brokers, a global online securities and commodities broker, is seeking a talented Trainer to lead the deployment of all training initiatives for the APAC Client Services department, as well as responsible for the effective follow and evaluation of these initiatives, supporting the company’s business strategy for revenue growth and priorities.
Key deliverables for this role are:
Responsible for the execution of all training initiatives in Region
Identify employees training needs and devise on a training plan in partnership with the local Client Services leadership
Ensure all new hires receive high-quality orientation in order to maintain a high employee performance level and standard
Responsible for the effective follow up of all training initiatives and embedding of skills, capabilities and behaviours
Create effective and engaging e-learning, webinars, collaterals and other training materials
Track attendance and compliance of all training initiatives taking place in region and ensuring measures of success are in place
A key partner for the Team Leads to improve performance in targeted areas through training, coaching and mentoring
Qualification and requirements
2 years + experience in a training and development capacity, ideally
2 years + experience working in a call centre, ideally
Managerial experience highly advantageous
Expertise running virtual programmes and collaborating with virtual teams
People focused and client centric
Excellent interpersonal skills, with the ability to build & manage relationships, as well as influence
Competent working autonomously, under pressure and to tight deadlines
Excellent attention to detail and setting high standards
Ability to speak additional languages are highly advantageous
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.