Due to the continued expansion of our business activities, we are establishing a brokerage firm in Dublin and have the following exciting opportunity for a motivated professional
Client Services Representative - Trade Issues (German or French speakers)
Investigation of customer inquiries encompassing a broad array of themes including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy
Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
Assist and support the Quality Assurance Department with complaint resolution
Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups around the world
Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements. Contribute to the development of client service systems, policies and procedures
Qualifications & Experience
Fluent in English and at least one additional language: German or French with strong verbal and written communication skills
University degree (NFQ level 7) in finance, economics or related field
Minimum 2 years of financial industry experience.
In depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
Strong PC technologies proficiency; Advanced Excel, Office Suite, Email
Trouble-shooter with critical thinking mindset, passionate about technology and financial markets
Self-starter, able to handle stress, with the ability to work independently as well as part of a team
FINRA SIE and Series 7 or interest in obtaining the certification
If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands.
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.