Job Description & Responsibilities

Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website.

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to:

Resolution of client inquiries via telephone, e-mail, and on-line chat for Free of Payment and Global Asset Transfers as well as Cash Transfer related client support
Closely work with our back office to manage and resolve all securities related queries from our clients globally including systematically follow-up to resolve pending transfers/settlements, differences and breaks
Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow up on Settlements completion)
Ensure query resolution till completion within agreed service levels and client satisfaction
Commit to a culture to continues improvement and centred on client service
Deliver excellent client service while continuously challenging our process efficiency and behaviour

Qualification & Skills

Education: Bank/ commercial apprenticeship
Previous client service experience within the financial and security service industry, preferrable in the area of Settlement (Securities transfers in all kinds) and/or Cash transfers
Passion for dealing with clients and understanding of securities and global custody products
Can-do mentality with proven ability to increase customer satisfaction (you`re a keen observer and problem solver) and with a flair for new technologies
Strong problem-solving skills and able to work under pressure
Focused on client service and timely resolving of client enquiries
Adaptable, motivated, self-directed and driven (always staying up to date and improving)
Fluent in German and English (any other EU language is a plus)

#LI-RB1

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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Client Services Specialist – Security Transfers German

Company Overview

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