Join the INTERACTIVE BROKERS Team!

Interactive Brokers has been at the forefront of the Fintech space for over 40 years and we pride ourselves on being a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.

Desktop Support / Service Desk Specialist

As a Desktop Support / Service Desk Specialist, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include advanced knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

Essential Job Functions:

  • Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs
  • Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
  • Install operating systems, applications, hardware drivers, and customize system settings following department standards on desktop and servers.
  • Analyze problems using advanced troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
  • Develop a plan and deploy software using scripting knowledge.
  • Prepare application AppStacks for deployment of software to VMWare workstations
  • Create Windows images for OS deployments.
  • Server administration; Hardware / software upgrades.
  • Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
  • Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.
  • Participates in department or firmwide projects as instructed by IT Department management
  • Contributes to departmental productivity and development objectives by participating in training programs and team meetings.
  • Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.
  • Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Participates in schedule as assigned to provide coverage, 24x7 rotation.

Knowledge, Education and Skills Required:

  • Associate or Bachelor’s Degree in Computer Science or similar field is preferred.
  • A+, Network+, Microsoft, VMWare certifications preferred, but not required.
  • Minimum 1 year of technical support experience.
  • Able to create and maintain PowerShell scripts
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
  • Possess strong abilities in organizing, prioritizing and multitasking.
  • Expected to be a team player who shares knowledge for collective growth.
  • Able to communicate technical concepts to non-technical stakeholders.
  • Must have strong interpersonal, communication (written and oral), and customer service skills.
  • Close attention to detail, flexibility, resourcefulness, ability to work independently, good problem-solving skills.
  • Pays close attention to detail, displays flexibility, works independently and a demonstrated self-direction/self-starter.
  • Display resourcefulness when solutions are not evident and takes initiative to address problems independently
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment.

Technical Experience Required:

  • Strong knowledge of Microsoft Windows desktop operating systems. Windows 7/10
  • Advanced diagnostic/ troubleshooting skills; must have an innate curiosity and interest in IT.
  • Strong knowledge of the Microsoft Office suite.
  • Strong knowledge of supporting pc’s in a domain environment.
  • Strong knowledge of active directory, domains and group policies.
  • Strong knowledge of desktop imaging, application deployment, and hard drive encryption
  • Working knowledge of VMWare workstations, administration
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of DNS(Zones), and DHCP (segments, VLANS).
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of Office365 Administration
  • Working knowledge of Windows server (2012, 2016,2019)

Company Perks:

  • Competitive salary, annual performance-based bonuses, and annual stock grants.
  • Daily company paid lunch.
  • 401k with company match.
  • Excellent medical, dental, and vision benefits.
  • Newly renovated offices with sit/stand desks and multi-monitor setups.
  • Team outings and dinners.

Company Overview

Interactive Brokers a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan and Australia.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click HERE to view a short video with a few words from current Interactive Brokers employees. (If hyperlink is deactivated , please copy the following in browser https://www.interactivebrokers.com/en/index.php?f=31899 )

For more information, please visit www.ibkr.com/info

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at IBKR are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.