Responsibilities:

Work closely with the contact center administrator on the networking team
Support, maintain and update our Client Services contact center application
Review and maintain IVR configurations based on set specifications from Client Services
Analyze, diagnose and resolve application problems related to Ring Central's contact center technologies
Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries
Provide training and technical assistance for any software-related inquiries concerning the contact center
Assists in the set up of new dashboards and reports for regional managers

Qualifications:

Good level of spoken and written English language (Additional languages are a plus)
Excellent interpersonal and communication skills, as well as intercultural awareness
Creative problem-solving skills and strong attention to detail
Sense of urgency and ability to work in a fast-paced environment
Ability to have a vision and follow-up in their area of expertise

Position Requirements:

Bachelor's degree in computer science or comparable experience
Minimum two (2) years administering a contact center environment
Proficient with Windows 10 and macOS (Linux is a plus)
Experience with contact center applications (RingCentral experience is a plus)
Experience with IVR Programming, VOIP and IT Infrastructure technologies
Understanding of Agile and ITIL methodologies and practices

Company Benefits & Perks:

Competitive salary package.
Performance based annual bonus (cash and stocks).
Hybrid working model (3 days office/week).
Group Medical & Life Insurance.
Modern offices with free amenities & fully stocked cafeterias.
Monthly food card & company paid snacks.
Hardship/shift allowance with company provided pickup & drop facility*
Attractive employee referral bonus.
Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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Contact Center Administrator

Company Overview

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