Market Researcher - Innovation & Design

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy focused on the financial services sector. As part of Capco’s Innovation & Design team, the Design team translates strategy into action, working across the product lifecycle to create and deliver digital innovations in partnership with our clients and their customers.


You have a background in applying research methods and approaches to understand market trends and consumer behaviours. You understand the core tools of market research, including focus groups, concept testing, interviews, competitor analysis, customer segmentation, surveys, and the analysis and synthesis of data in the public domain.

You will have experience of conducting research that has influenced the development of new products and services and impacted business strategy, understanding how research can play a role in shaping new business propositions and new products.

You have an ability to construct compelling narratives and present research findings in a way that can engage stakeholders and drive decision making. You have strong writing skills, including both in-depth research reports and consumer-focussed editorial copywriting.

You can competently identify consumer, societal and technology trends and analyse how they might shape the future of an industry. You can analyse how competitive forces within a market affect businesses and consumers.

The following skills and knowledge will set you apart:

  • Financial service and industry knowledge…
  • Understanding of technology trends and how they are impacting financial service
  • Ability to conduct basic statistical analysis of surveys and other datasets.
  • Understanding of the design thinking process and the role of research in new product development.

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and building lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

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