Job Responsibilities

As a Business Analyst, you work closely with our customers and Development team. You are responsible for analyzing, capturing, and prioritizing the requirements for the new customer experience initiatives of our customers. You will need to manage customer expectations and help them to translate their vision into a project that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers and guide them to achieve desired outcomes. Typical responsibilities include:

  • Gather, define, and prioritize requirements of the project in close collaboration with the client
  • Write functional requirements using use case specifications or user stories
  • Perform business process gap analysis and manage requirement change
  • Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success
  • Collaborate closely with technical teams to configure / optimize the customer experience

Skills / Experience / Qualification

Types of experience & skills that we are looking for:

  • University education and degree (preferable business or IT related), and strong academic record
  • Minimum of 2-5 years of experience in a similar role
  • Minimum of 2-5 years of experience in a client facing position
  • Experience working in the scrum environment
  • Experience in requirements management and/or process modeling
  • Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM, Waterfall
  • Excellent written and verbal skills in English and Thai
  • Perseverance and pragmatism to solve complex problems
  • Ability to perform under pressure
  • Ability to work in a multicultural and international environment


  • Experienced in business processes and forms solutions
  • Experience in Financial Services industry
  • Experienced in requirement management tools
  • Experienced in project management tools
  • Experienced with e-commerce

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