Capco is a global technology and management consultancy dedicated to the financial services industry. We combine innovative thinking with unrivalled industry knowledge, to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward.

  • We specialize in banking, capital markets, wealth and asset management and insurance
  • We have a collaborative and efficient approach
  • We help our clients innovate, increase revenue, manage risk and regulatory change, reduce costs
  • We serve our clients from 27 offices across the Americas, Europe, and Asia Pacific

We focus on hiring the best talent, offering on the job and classroom training, and giving our employees the opportunity to be creative, agile and entrepreneurial.


  • Responsible for identifying, developing and deploying end-user solutions in CRM systems
  • Ensure that business requirements are met while providing a variety of advisory services around the technical product, business process development and best practices on development, implementation, support and end-user training
  • Provide ongoing direction and support of Dynamics 365 platform including architecture, business process, system configuration, customization and integration with third party applications
  • Collaborate with stakeholders and internal IT disciplines to implement Microsoft Dynamics CRM solutions and ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
  • Create written documentation including system architecture, configuration guides, project plans, policy and procedure, presentations, and other documents as necessary
  • Provide strong leadership, partnering with clients to drive organizational adoption of new or changed processes and systems
  • Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions
  • Provide current best practices and solution alternatives as part of functional design documents
  • Perform demonstrations of Dynamics 365 as part of project execution, proof of concept or Joint Process Design methodology
  • Facilitate design decisions across key areas including: Change Management, Availability, Configuration, Development, Integration, Infrastructure, Security and Storage
  • Provide thought-leadership and architectural guidance/reviews on strategic Dynamics 365 and PowerApps implementations
  • Proactively facilitate design thinking and technical review sessions to brainstorm solution design alternatives and drives decision making process
  • Use technical expertise and a detailed understanding of system capabilities to maximize automation and process effectiveness


  • 6+ years leading Microsoft Dynamics CRM implementations or upgrades in a client-facing role
  • 5+ years hands on implementation experience using Microsoft Dynamics CRM (Dynamics 365/ Microsoft Dynamics CRM 2016/2015 – Online)
  • Ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes
  • Working knowledge of Dynamics 365 CRM integration technologies and experience designing integration
  • Experience developing and testing custom workflows, entities, objects, attributes with Microsoft CRM
  • Solid understanding of administration and security configuration
  • Experience with enterprise business application development and delivery
  • Experience creating functional designs, test conditions and test scripts, Build Automation
  • Familiarity with a variety of Project management methodologies (Agile/Waterfall)
  • Strong understanding of and ability to consume application APIs

Preferred Technical and Professional Expertise

  • Experience implementing and supporting Unified Service Desk ( USD )
  • Experience implementing and supporting solutions using CRM Portals
  • Experience implementing and supporting Unified Client Interface ( UCI ).
  • Experience with SSIS and Azure


  • Fluent English
  • Travel: 100% on site at client for certain period of the time (South Asia)



You will work on exciting projects and help key players in the industry to shape a successful future.  

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning and training opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work directly with senior partners and clients
  • A diverse, inclusive, meritocratic culture

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