Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

The Role

Our Enterprise Account Management team owns and manages our top brands relationships. As Deliveroo continues to scale, we become a major revenue channel for chains - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to drive our partner restaurants’ growth. The EAA is focused on the relationship with the network on the Italian market, working closely with the Enterprise Account Managers and other internal departments (marketing, operations, product) in order to offer the best consultancy service to our top brands. The Account Manager team is a passionate, dynamic group of team players that work well together...and of course, they’re fun, personable, and great at building relationships!

As an Enterprise Account Associate, you will be responsible for:

  • Manage a portfolio of key brands with the Enterprise Account Managers with a focus on building lasting relationships with the network
  • Monitor and analyse the performance, preparing and presenting partner performance review meetings with key stakeholders
  • Own and manage operational meetings and reviews, build and deliver insight during monthly and quarterly reviews
  • Increase revenue and health metrics by consulting restaurant partners on best practice
  • Identify opportunities to deepen and grow the relationship with key restaurant partners by involving and working cross functionally with other parts of the Deliveroo business
  • Work with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Corporate)

REQUIREMENTS

  • At least 1 years experience in account management or sales.
  • Strong commercial acumen
  • Excellent attention to detail, people skills and organisation skills
  • Ability to create and maintain long term relationships
  • Demonstrate experience using Microsoft Office tools and related project management applications to drive best practice
  • A self-starter as we'll look for you to manage your own time and priorities
  • Must be fluent in English and Italian
  • Must be based in Milan or willing to relocate

We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

 

#WAH

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