Operations Manager (Restaurant Partner Facing)

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Responsibilities

You will be a part of the team responsible for the operational performance of the restaurant network in Hong Kong. You will ensure that we optimise the restaurant experience by taking into consideration in house operations to solve for the fastest and smoothest order experience. 

Your responsibilities include:

• Using analytics to improve restaurant operations - identifying areas for improvement and owning innovative and data-driven solutions to reduce restaurant delays and order rejections
• Working with stakeholders from other departments - ensuring coordination with the restaurant account managers and operations team to implement new initiatives
• Monitoring and improving brand sentiment - identifying key restaurant brands, and coordinating events to improve rider sentiment and interactions with restaurant staff.
• Experimentation - running tests to explore creative solutions and establish the levers that exist when improving in house operations
• Owning operations of key brand launches - Coordinating with the restaurant team to onboard and launch large chains smoothly

Requirements

• 6-8 years of working experience in Consulting, Data Analytic or Project Management
• Analytical - able to use large data sets to extract the relevant information to both identify and resolve issues
• Strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business
• Effective communicator - able to disseminate ideas in a clear, concise manner to the relevant stakeholders
• Logical - get to the crux of an issue quickly, using sound logic and empirical evidence and without over-complication
• Team player - able to work as part of a team and engage stakeholders to achieve a common goal
• Project management - able to identify a project; collect resources; identify and engage the relevant stakeholders, and deliver impactful results
• Have an opinion - know your stuff, have an opinion, be prepared to debate it, and come to the best solution for Deliveroo