Rider Operations Associate

We are seeking a talented individual to join our Rider Operations department, managing a team dedicated to supporting our growing Rider Fleet. This team is essential to ensuring our riders have everything they need to excel in their roles.

Key Responsibilities:

• Outbound Communications: Create, design, and write outbound communications to riders using channels such as email, push notifications, and our internal website.
• Intel Gathering and Reporting: Develop and manage rider intel gathering processes, including surveys and focus groups, to share insights on industry trends and rider pain points.
• Rider Engagement: Plan and execute creative rider engagement events while managing the Rider Engagement budget for Kuwait.
• Project Collaboration: Work with local and central teams to launch new projects.
• Seasonal Campaigns: Focus on seasonal campaigns, including sourcing partnerships and managing perks campaigns.

Requirements:

• Minimum of 3 years of relevant experience.
• Proficiency in design, CRM tools, and HTML.
• Experience working with diverse teams and partners from various backgrounds and nationalities.
• Fluency in English and Arabic is preferred.
• A driven and confident personality, able to maintain composure in challenging situations.
• Hands-on approach to work.
• Proficiency in Excel and Google Sheets, with an interest in learning data management.

What We Offer:

• A dynamic work environment with a supportive team.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

If you are passionate about supporting our Rider Fleet and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and make a significant impact on our operations.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.