Head of Grocery & Retail CVP

Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders:

• Why we operate - which is to ‘transform the way people shop and eat’. Since we started out we have obsessed over developing our on-demand service that has enabled millions of people to experience food and grocery in new ways, opening up a world of choice and new experiences while enabling people to have more control over their own time. We will now bring that same level of ultra convenience and discovery to non-food/retail, which we know there is already strong consumer demand for.
• What we do - which is ‘bringing the neighbourhood to your door’. We have a hyperlocal focus, bringing people a leading selection of food and retail items from their local neighbourhood, whether that’s their favourite high street restaurant chain, best-loved family-run independent, supermarket essentials or their favourite florist or homeware shop. We want the selection in-app to reflect the very best of people’s local neighbourhoods and, more than that, we care about the communities in which we operate.
• How we do it - which is ‘connecting consumers, shops, restaurants and riders’. We connect local riders, merchants and consumers to provide an on-demand service that offers new opportunities and experiences for each side of our marketplace, and we know that true connection goes beyond being purely transactional.

An exciting opportunity to revolutionize on-demand grocery and disrupt the future of retail - As Head of Grocery & Retail CVP in our HK office, you'll spearhead efforts to transform Deliveroo's value proposition and ramp up our rapid growth in the grocery and retail categories. Leveraging market insights and customer data, you'll redefine our selection and offering to delight customers.

What you'll do:

• Combine creativity and analytical excellence to turn big ideas into reality, disrupt the status quo and accelerate revenue growth
• Live and breathe the fabric of our marketplace, feel empowered to identify, prioritise and quickly act on opportunities
• Grow the grocery business through expanding to new sites and partners, as well as working with marketing to grow our customer base
• Collaborate with cross-functional leadership to shape the strategy and initiatives, leverage on lessons of success from other markets and deliver on ambitious targets
• Work with functions across the business on a daily basis (i.e. Sales, Account Management, Marketing, Operations) to improve customer outcomes
• Conduct in-depth analyses to generate data-driven insights that inform commercial strategies and support decision-making
• Regularly report to senior management on the progress of our key initiatives

What we’re looking for:

• You'll have a strategic mindset, analytical skills and senior-level stakeholder management experience with a track record of exceeding financial targets as well as:
• 7+ years of experience in strategy & program management roles. E-commerce or Grocery experience a plus
• Proven track record in building plans, setting targets, and delivering results on time
• Excellent ability to interrogate and understand data to identify areas for improvement
• Adept at applying critical thinking to translate ambiguous problems into defined objectives and structured action plans
• Excellent verbal and written communication skills
• Demonstrated ability to work with and coordinate among senior stakeholders across multiple functions

Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.