The Team
Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, Editions, Signature & Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
Deliveroo Hop
Deliveroo Hop launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.
The team behind Deliveroo Hop are building a network of stores across 5 markets around the world, including Hong Kong. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries.
We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started!
The Role
As Category Manager, you will be at the centre of improving the customer value proposition for Deliveroo Hop. You will build the best possible tools and processes to ensure we offer a wide product selection with competitive pricing. Developing robust benchmarking capabilities, you'll stay ahead of competitors and effectively communicate price and range recommendations to our partners and senior leadership.
What you’ll be doing
- Shape Deliveroo Hop’s product selection to drive our customer proposition:
- Help define overall pricing and category strategy
- Build and manage relationships with our external partners and vendors, negotiate on product selection, pricing and promotions
- Continually refine range and pricing strategies
- Ongoing assessment of sales performance, manage monthly and quarterly product range reviews with local and HQ teams
- Identify opportunities for improvement and proactively make data-driven recommendations
- Design and automate processes to reduce time-to-market for new products
- Develop and implement scalable solutions for product sourcing, onboarding and pricing on the platform
Requirements
- Bachelor’s degree in a technical field or equivalent industry experience
- At least 3 years’ experience in an account or category management role, experience in a startup or e-commerce is a plus
- Experience in delivering recommendations from data analysis and working cross-functionally to deliver projects
- Skilled with using Google Suite tools, particularly in building and analysing spreadsheets
- Proficient in English
- Resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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