Account Manager

Roles and Responsibilities:

• Management of High value Enterprise / Strategic accounts and meet with their stakeholders 
• Build strong and long-term relationships with clients 
• Creating the presentation briefs, deep diving into the client’s business, presenting data analysis of how their performance and drawing key insights/takeaways for the client to implement
• Identify opportunities for client growth and business optimisation, and working with clients to drive their implementation
• Work with global teams to draw on best practices and learning from other markets to implement for local clients 
• Collaborate with various internal departments to help resolve client operational issue and  develop robust client business plans
• Facilitate and management of projects between internal departments and the Account Management team 
• Manage the marketing coordination for clients, encouraging them participation in marketing campaigns to drive success on our platform and scale 
• Onboarding of new outlets for clients onto the platform, optimisation of clients delivery coverage and menu offerings
• Support the development of the local On-Demand Convenience (focusing on grocery and/or retail verticals) growth handbook, based on data-driven analysis of the demand needs & supply gaps for the category(s), including but not limited to optimising menu range & developing partner operations’ best practices 

Challenges: 

• Ability to interpret data, develop actionable insights accordingly and presentation of data well
• Clearly frames increasingly broad / complex issues, articulating tradeoffs and recommends solutions
• Understands the strategic implications of their work
• Anticipate risks and suggest ways to mitigate them
• Willingness to trial ideas and derive learnings for both clients and the business
• Adaptable problem-solver that is able breakdown barriers and actively find solutions 
• Confident and energetic, bringing passion to the team to help create an encouraging team environment that cultivates new ways of thinking and breeding new ideas
• Self-starter - Able to navigate through uncertainties and initiate new processes in new territories

Growth Opportunity/Selling Points:

• Meet with on-demand convenience partners and develop bespoke growth plans
• Conduct strategic business reviews with clients to  achieve mutually gains solutions
• Collaboration with multiple local & international internal stakeholders like marketing, operations, strategy etc
• Be part of the pioneer team to build out a new retail category and chart out the business growth strategies

KPI’s

• Drive clients’ business revenue on the platform, including gross order revenue as well as Advertising revenue
• Maintain good operational metrics for clients - rider wait time, order rejection and missing items
• Drive order volume growth
• Drive marketing spend on the platform 
• Be part of the pioneer team for the newest vertical on Deliveroo platform and shape the product experience, building new process and growth playbook for the on-demand convenience and/or retail categoriesGrowth toolbook & best practices creation

Qualifications

Required Skills for Recruiter reference

• Years of experience
• 2-3 years of experience
• Languages
• English is a must
• Client management 
• Articulate and strong communication skills
• Experience working with and presenting data 
• Critical thinking
• Independent 
• Strong decisions making skills
• Cross-functional team collaboration
• Motivation/ passion
• Independent, strategic thinking
• Conduct business reviews, surface level 
• Data management experience
• Click through rates
• Google analytics, excel - No need for advanced skills like SQL, but should be comfortable with using data visualisation tools and deriving data-driven insights
• Drive, proactiveness, customer obsession, integrity