Head of Grocery & Retail

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

We are a small team, but with a big heart.  Our Commercial organisation culture is predicated on the following guiding principles: 1) always be learning; so you can contribute to each other 2) if you can contribute to each other, you can build meaningful relationships 3) so we can have fun while we work.

Being a part of the Commercial Leadership Team (CLT) in Singapore is to embody the guiding principles to drive results and growth for our people.  We are nimble, and our modus operandi is built on trust.  And this is the source of our strength to move quickly and execute with purpose.  

We are a people first organisation.  And we recognise that people and culture is the core that delivers business results, talent development, and innovative opportunities.

What you'll do:

• Own the Grocery and Retail Country P&L and challenge top lines and cost base to ensure profitability
• Lead a team of Account Managers, Business Development Managers, and Operations Intern
• Own or coordinate all levers to develop and scale our Grocery & Retail business in Singapore: Sales, Account Management, Store Operations, Marketing 
• Deliver outstanding hands-on tracking and delivery of the Grocery & Retail plan 
• Lead the Grocery & Retail commercial strategy in Singapore and be the central point of contact for all Singapore interactions: Core team, HQ team, and Key partners 
• Plan and manage in a sustainable way the growth by defining and monitoring the signing strategy with the best partners and rolling out the best retailers and specialists stores through curated performance based commercials.
• Structure, analyse and develop the Grocery & Retail business in “verticals”, ensure we have the right Grocery/Retail mix in each region to delight our customers in line with our Grocery/Retail missions and moments
• Partner with our Product team to include test and roll out client and partner-centric features in/from our tech roadmap
• Work in close collaboration with the PR team and HQ to ensure the best coverage of Grocery/Retail initiatives in Singapore
• Develop and coach the Grocery team to handle exponential growth, attract and retain talents

What you'll need:

• 7+ years of professional experience (preferably in FMCG, management consulting, and/or grocery/retail)
• Strong experience in management and team coaching
• Extensive experience in the grocery/retail industry
• Strong knowledge of marketplace businesses/ experience in a high-growth business environment or start-up.
• Entrepreneurship way of thinking and way of working.
• Meaningful & successful management experience (ideally 3 years + of managerial experience with proven track record).
• Strong track record of hitting targets and exceeding business expectations
• Excellent interpersonal, communication, and presentation skills, analytics
• Excellent project management skills, able to juggle multiple tasks and deadlines
• Fluent English and fluency in Chinese is a nice to have
• Confident to operate in a fast-moving, entrepreneurial environment and handle multiple priorities
• Looking for a can-do attitude and a strong appetite for challenge and people developer

Benefits and Diversity

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. What we value most is diversity of backgrounds and experience, but predicated on a strong sense of contribution to your team, to your CLT, and to our company.