Roles and Responsibilities:

 

  • Management of High value Enterprise (multiple outlets) accounts and meet with their stakeholders 
  • Build strong and long-term relationships with clients 
  • Creating the presentation briefs, deep diving into the client’s business, presenting data analysis of how their performance has been for the last 3-6 months and drawing key insights/takeaways for the client to implement. 
  • Develop strategic business plans with a broad perspective, to identify opportunities for client growth and business optimisation, and working with clients to drive their implementation. 
  • Work with global teams to draw on best practices and learning from other markets to implement for local clients 
  • Collaborate with various internal departments to help resolve client operational issue and develop robust client business plans
  • Facilitate and management of projects between internal departments and the Account Management team 
  • Manage the marketing coordination for clients, encouraging them participation in marketing campaigns to drive success on our platform and scale 
  • Onboarding of new outlets for clients onto the platform, optimisation of clients delivery coverage and menu offerings

 

Challenges: 

 

  • Ability to interpret data, develop actionable insights accordingly and presentation of data well
  • Clearly frames increasingly broad / complex issues, articulating tradeoffs and recommend solutions. 
  • Understands the strategic implications of their work.
  • Anticipate risks and suggest ways to mitigate them
  • Willingness to trial ideas and derive learnings for both clients and the business
  • Adaptable problem-solver that is able breakdown barriers and actively find solutions 
  • Confident and energetic, bringing passion to the team to help create an encouraging team environment that cultivates new ways of thinking and breeding new ideas

 

Growth Opportunity/Selling Points:

 

  • Meet with restaurant partners and solve operational issues 
  • Quarterly reviews with clients to plan ahead
  • Collaboration with multiple internal departments like marketing plans and rider operations
  • Work with Editions and ODG (on-demand grocery) to bring partners on 

 

 

KPI’s

 

  • Retain clients and grow clients’ business revenue on the platform 
  • Maintain good operational metrics for clients - rider wait time, order rejection and missing items
  • Drive order volume growth
  • Drive marketing spend on the platform 
  • Presentation of reporting tools 

 

 

Qualifications

 

Required Skills

 

  • Years of experience
  • 3-6 years
  • Languages
  • English and Mandarin is a must 
  • Client management 
  • Articulate and strong communication skills
  • Experience working with and presenting data 
  • Critical thinking
  • Independent 
  • Strong decisions making skills
  • Experience working with senior leadership teams/stakeholders
  • Cross-functional team collaboration

 

 

Preferred skills

 

  • Client management of hospitality or MNC accounts 
  • Experience working with teams in and from different countries
  • Seniority Level
  • Mid-Senior level
  • Industry
  • Internet
  • Employment Type
  • Full-time
  • Job Functions
  • SalesConsulting

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