Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

The Role 

In this role you'll be involved in two key areas:

  1. Design the customer proposition alongside the supporting operating model
  2. Drive major cross-functional projects to materialise the operating model

You'll be working within a dynamic team of Associate and Specialists that report to the Global Operations Strategy Manager. You'll also work very closely with the following stakeholders:

  • Global Operations Planning – to shape the customer proposition, and subsequently the requisite operating model, through a robust and analytical approach
  • Functional teams in Operations Development, regional and local Operations Managers – to drive and materialise continual enhancement in the customer and rider propositions
  • Tech Organisation – to inform and influence priorities and/or products that has the most impact on customer and rider experiences
  • Global Business Strategy – to be the Operations pillar in strategic “big bets” of the business
  • Central functions – to ensure we can achieve our objectives profitably and within the constraints of evolving legal environments

 

Responsibilities 

  • Manage multiple cross-functional workstreams effectively, with a customer-centric focus
  • Flair in structuring and communicating complex business questions and recommendations to the business
  • Balance strategic design with practicability, and be keenly aware of implications across other parts of the business
  • Possess strong desire to galvanise action within Deliveroo and land operational changes successfully

 

Core Competencies 

Impact Driven: You’ll work on high-impact global operations projects. These could include modelling the costs and benefits of various solutions to increase the marketing value of Deliveroo-branded rider kit, or designing the roll out plan for a new delivery model for riders.

Analytical and Collaborative: There will definitely be some number-crunching and/or data modelling involved, but your role will also be about stepping back – you’ll need to see the bigger picture and understand how your insights are aligned with the direction the business is heading in. You should also be proactive in gathering input from relevant stakeholders to co-create pragmatic solutions.

Decisive and Influential: You should be able to thrive in a fast-paced environment, and be comfortable with making quick yet calculated decisions, even in times of ambiguity. You also need to make recommendations of changes, which could (or perhaps, should) be game-changing and communicate them across the business persuasively. More importantly, you must have a strong desire to galvanise action within Deliveroo. This means that you’ll need to be able to rally others around these recommendations and work with multiple teams to implement and track them effectively.

 

Requirements 

We are looking for someone who:

  • Has 2-3 years’ experience as a Business Analyst/Associate Consultant (or equivalent) in a consulting firm or strategy function in a top-tier corporate
  • Has a deep desire to solve real world problems, who sees the beauty of data and structure and how important these are to understanding a problem and identifying effective solutions
  • Can prioritise effectively as well as lead multiple project workstreams concurrently and independently
  • Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
  • Possesses strong communication skills with the ability to influence others
  • Has solid Excel and modelling skills i.e., pivot tables and INDEX MATCH
  • Can demonstrate effective PowerPoint skills in terms of speed and quality of output

 

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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