Deliveroo launched in 2013. Fast forward to 2022, and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We’re already a multi-billion pound company that has grown rapidly. Yet, most of the extraordinary value Deliveroo will generate lies ahead of us. To help us pave the path for 2022 and beyond, we’ve created a new team to lead on people analytics for the business.
About the role
Your role will sit within our People analytics team. You will be joining a team early in its lifecycle and will play an integral role in shaping its roadmap and capability. You will work on developing our understanding on the key metrics to track across progression, engagement, attrition, diversity and culture with a focus on building a healthy and effective organisation as we scale Deliveroo. You will also work closely with the people leadership, HRBP, recruitment, DEI and compensation teams along with senior business leaders to understand how we can effectively deliver insights to these different audiences (which is scalable). You will also lead on reviewing our current tooling/ systems enabling people reporting and analytics and build your vision for the future state and own the execution working with different stakeholders. You will also lead on analysis from time to time to deliver actionable insights driving change.
We’re looking for someone that has a passion to drive change, is effective at leveraging data to build narratives and can operate in a highly collaborative environment. Past experience in the people space is not mandatory but a strong people acumen is preferred. Additionally, past experience in developing and rolling out people/ BI tooling is an added advantage.
What you’ll be doing
- Develop list of metrics to track across performance, progression, attrition, engagement, diversity etc.
Engage various people and business leaders and understand their different use cases for people metrics and insights
Review current tooling supporting people reporting and analytics and build your vision for the future state. Own the execution of this work stream partnering with various stakeholders
Lead on specific analysis to deliver actionable insights to the people leadership and executive teams. Some example questions - what values do high performers display? does role ambiguity lead to churn among high performers? what are the drivers of our demographic representation?
Build strong relationships with the people leadership team and other key stakeholders (recruitment / HRBP/ DEI/ comp teams/ business leaders)
Collaborate with the wider people analytics team on defining the longer term roadmap and knowledge sharing
What we’re looking for
Experience in people strategy/ analytics at a fast growing tech company (not mandatory). Past experience in rolling out people/ BI tooling is a plus.
- Strong problem structuring, data analysis and narrative building skills
Ability to operate independently across the entire problem solving lifecycle, taking in different perspectives before arriving at a recommendation
High levels of ownership and comfortable working through ambiguity
Ability to develop highly effective partnerships across all levels, applying influence without using formal authority to deliver results
Ability to influence senior stakeholders and drive decision making by providing structured recommendations
Strong curiosity and a willingness to challenge the status quo while maintaining a collaborative approach
Incredible attention to detail
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world, and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.
The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.
And we're just getting started.
Benefits & Diversity
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.