Restaurant Strategy Manager, Restaurant Value Proposition

The Role

As a Restaurant Strategy Manager, you will lead Deliveroo’s thinking on how we strengthen our value proposition to our restaurant partners and specifically those who operate our Marketplace+ (M+) or Signature services.  You will be the expert in understanding M+ and Signature partners’ needs and the issues and opportunities we need to address.  Working cross-functionally with our Product, Commercial, Operations and Care teams, you will define our prioritised roadmap and lead or coordinate the majority of initiatives on it to realise our ambition to be the partner of choice for restaurants using these services whilst also delivering a leading experience for consumers.

Reporting into the Director of Restaurant Value Proposition, this role offers regular exposure to senior commercial and technology leaders and the opportunity to work across all Deliveroo markets.  For the successful candidate, it offers the opportunity to develop strong strategic problem-solving and project management skills as you design and implement the new and different for Deliveroo.

What you’ll be responsible for

• Defining and implementing our future roadmap for Marketplace+ by:
  • Identifying opportunities to improve our M+ service by mapping the needs and pain points of current M+ partners across Deliveroo’s markets and benchmarking Deliveroo’s proposition with other delivery aggregators
  • Building the recommended mid-term strategy and business case to invest in improvements to our proposition
  • Aligning cross-functional leaders behind a common roadmap of improvements that cascade into functional roadmaps
  • Leading key initiatives requiring cross-functional project management (for example, fleet switching)
  • Driving both the internal and external go-to-market (supported by Commercial Operations) to drive adoption of new features and services when launched
  • Monitoring M+ performance metrics and steering course-corrections as required to our roadmap and initiatives
• Expanding and improving performance of our Signature service, by:
  • Identifying opportunities to improve our Signature service by mapping the needs and pain points of current Signature partners across Deliveroo’s markets and benchmarking Deliveroo’s proposition with other delivery aggregators and on-demand logistics providers
  • Partner with Product to define and deliver the Signature product roadmap
  • Defining and rolling out a commercial architecture (Pricing, Terms & Conditions) to ensure we are both competitive and profitable
  • Providing specialist business development support to local commercial teams that own Signature business development processes
  • Programme managing complex partner implementations
  • Driving operational excellence and cost reduction initiatives to maximise contribution profit of the Signature
  • Managing the sunsetting of Front of House 
  • Monitoring Signature performance metrics and steering course-corrections as required to our roadmap and initiatives

Key competencies of successful candidates

• Problem-Solving & Strategic Thinking: Consistently applies structured thinking to own and others' work. Provides thoughtful frameworks for weighing tradeoffs in unclear situations. Drives forward-thinking analyses. Coaches others in building blocks of strategic thinking. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
• Project Management: Ability to manage and progress a multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions
• Business acumen: Strong ability to apply knowledge of business levers to drive positive outcomes for stakeholders. Consistently applies good business judgement in varying contexts 
• Change Management: Utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them
• Communication & Influence: Builds trust and influence through structured, data-driven communication. Makes even the most complex information clear. Collaborates effectively across a wide range of teams and stakeholder groups. Demonstrates a confident presentation style and communicates effectively upwards and downwards. 
• Team Development: A team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams. Provides regular, constructive feedback to teammates to support team growth and talent retention. Effectively manages difficult interpersonal situations within the team.
• Community-Building: Actively participates in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourages team participation. Plays a growing role in attracting and hiring talent.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.