Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery-only sites - Editions and HOP.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
Editions
When we launched in 2017, Deliveroo Editions was the world's first delivery-only kitchen business, and we are still the market leader in helping our restaurant partners succeed. We bring exclusive restaurant brands into high-demand areas. We operate across 5 global markets and have perfected the art of delivering customer orders in the fastest way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their bricks-and-mortar KPIs! This is the reason why many of the industry's leading brands (such as Dishoom, Wing Stop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones!
Site Operations
Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Area Manager role and apply below to join the Roo family.
The Role
The responsibility of the Editions Area Manager is to lead your site teams to achieve the highest possible standards within their respective area of sites. This includes exceeding customer satisfaction by achieving operational KPIs, maximising site profitability by holding teams accountable for cost management and championing team morale by fostering a positive and cooperative working environment.
It also involves managing additional revenue streams and overseeing the upkeep and maintenance of our sites whilst being fully compliant with local laws and regulations. The nature of our business is multifaceted which means you will be championing relationships with various internal and external stakeholders such as commercial, compliance and build teams as well as our restaurant partners, suppliers, landlords, and local authorities.
What You’ll be Doing
● You are a key part of the senior site operations team, supporting leadership strategies by cascading key information and ensuring multi-site managers are aligned on vision, approach, and execution.
● The buck stops with you - you own site operations for your area (2-5 sites) by managing a team of multi-site managers to deliver KPIs and business objectives. This will require an ability to lead effectively by balancing the need to manage at a distance and rolling your sleeves up to get stuck in when the business requires it.
● Delivering impactful site visits to supervise and deliver operational excellence across your respective area. Be fair, consistent and clear in your expectations leaving SMART outcomes and next steps.
● Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site). If longer travel distances (+1hr) are required we have a travel policy in place that will guide you through the process.
● Demonstrate operational excellence by meeting KPI targets across your area constantly seeking to improve. We are a data driven business. As such, analyse performance data, identify trends, and implement improvement initiatives by conducting regular reviews and assessments to identify areas for improvement and provide recommendations for enhancing operational effectiveness and efficiency.
● Owning the financial performance of your area. As an Area Manager you will be responsible for achieving budgets, forecasting annual performance and driving efficiency across Opex, R&M, Labour and Utility lines. Implementing cost-control measures in your respective areas to maximise profitability.
● Lead per the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our team members and support them throughout their career. This includes the requirement to manage HR cases, recruiting, and onboarding Editions Site Management.
● Foster an environment in which people shine by ensuring practices are in place to develop, train and upkeep morale. You will have a direct impact on reducing attrition and supporting career progression.
● Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
● Ensure food safety regulations are being upheld by all sites and partners, working with local authorities and food safety champions to drive compliance in your area. Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
● Build strong relationships with restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results.
● Liaise with various counterparts across the business to improve overall operational performance. Be astute in stakeholder management, building a strong professional network and escalating/communicating upwardly effectively when required.
● Host and participate in relevant meetings including Weekly / Monthly Business Reviews as well as participate and/or lead projects locally/globally, initiatives and activities to improve the operating model and achieve company objectives
Requirements
● Minimum of 3-4 years of Food & Beverage experience with at least 1-2 years area management experience (across multiple locations/geographies.)
● Strong capability and track record for project management
● Be adaptable and embrace change as it presents itself. Our business is still evolving
and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.
● Demonstrable track record of managing and influencing the P&L to deliver sustainable operations. Able to translate P+L interpretations into tangible, effective action to drive forward profitability.
● Strong cross-functional technical acumen with knowledge of wider business functions (e.g. compliance, build, commercial,people, property, etc.)
● Possess a commercial acumen with an ability to effectively frame these opportunities to the Commercial Team or External Restaurant Partner Stakeholders.
● Able to read, interpret and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.
● Great knowledge of food safety and health and safety compliance requirements
● Can demonstrate excellent English communication skills, both verbally and written
English as well as in the local language (where applicable).
● Has a strong aptitude for influencing others as well as stakeholder management.
Comfortable interacting with senior stakeholders.
● Highly organised individual with exceptional attention to detail who can apply project
management skills to tackle various challenges
● Tech-savvy and comfortable working with numbers and using data to inform your
decisions (experience with Looker preferred)
● ‘Can do, problem solver, never give up’ attitude and the desire to grow and succeed
with one of the world's fastest-growing food-tech companies
● Right to work in the relevant country
● Willingness to travel between multiple locations across the respective area,
complying with company working expectations (e.g. weekend working) including
remaining a constant physical presence within sites.
● Valid Driving Licence
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.
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