Senior Credit Controller

12 Month Fixed Term Contract

Reporting to the Credit Control Manager this role will sit within a team of 3 highly skilled Credit Controllers and a Cash Allocation Specialist to manage all credit control activities for your assigned countries. Your responsibilities will include:

  • Chasing debt on accounts across all Deliveroo markets.
  • Utilise Credit Control tools including direct telephone calls, email correspondence, reminder letters and statements
  • Liaising with the wider finance team, Sales and Account managers to ensure timely customer query resolution and facilitate collection of overdue debts
  • Secure client remittance advice to ensure correct cash allocation on debtor accounts
  • Timely and accurately allocate cash to customer invoices
  • Reconciling complex customer accounts
  • Strong stakeholder engagement and ability to proactively communicate appropriate status updates to key stakeholders.
  • Develop and maintain appropriate reporting to track insights and help drive process  improvement and create efficiencies..
  • Ability to articulate clearly and accurately the relevant process steps in a manner that is clear and understood by your stakeholders.
  • Proactively liaise with internal stakeholders and suppliers to resolve billing or payment issues, ensuring information is both accurate and timely.
  • Ad-hoc duties as required

You will possess

  • A minimum of three years of Credit Control related experience.
  • Strong organisational and time management skills 
  • Adaptable, able to adjust quickly to changes in processes/ways of working
  • Be a self-starter with a great eye for detail and motivated to build strong stakeholder relationships.
  • Ability to interpret data from various sources accurately and at pace.
  • Flexible, adaptable and confident in your own initiative. 
  • Excellent communication skills. 
  • Ability to build excellent stakeholder relationships across a mix of seniority across Finance, Sales and Operations teams
  • Motivated to become a trusted advocate for Credit Control in driving business processes.
  • Having a good understanding of typical Credit Control and Billing processes is advantageous. 
  • Skilled in the use of Google Docs and Sheets or MS equivalent.

Highly advantageous

  • Experience working in (or with) fast-paced start-ups / growth businesses.
  • Previous exposure to NetSuite 
  • Excel skills at intermediate level 

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around

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