Senior Account Manager SMB
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Our Account Management team owns and manages restaurant relationships. We are restaurant consultants that use data-driven analytics and industry knowledge to provide best in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
The job will involve:
- Building the commercial and growth strategy for the UAE SMB
- Maintaining and growing relationships between Deliveroo and restaurant partners
- Liaising with restaurants located in various cities in the UAE through phone and email
- Proactively assisting customers to increase online sales through Deliveroo
- Adhering to internal processes to streamline administrative support
- Supporting marketing initiatives and incorporating your valuable accounts
- Managing Deliveroo’s Restaurant Admin, Assessing restaurant menus, Data Analysis & Reporting, Invoicing Resolutions
- Liaising with different functions such as operations, marketing, editions and customer care to identify growth opportunities
- Developing processes for the SMB team to improve account management for large portfolios
- Building up Deliveroo’s image and reputation as an established and valued leader of the UAE F&B industry;
- Education (BSc/BA in business or related field; MSc/MA/MBA is a plus);
- Experience (4-5 years of experience in F&B, Tech, E-commerce or any related field);
- You must be outgoing and a strong communicator whether face to face, through phone or email
- You must be commercially minded and results oriented
- You must be a self-starter, hard-worker and well organised
- You should be comfortable using different technology
- Excel experience is essential
- Self starter, strong analytical skills; adaptable; autonomous; well-organized with excellent communication qualities;
- Strong knowledge of the restaurant industry is a plus; solid excel skills
- Arabic is a plus
Benefits and Diversity
- 25 days of Annual Holiday Leave
- Work visa
- Comprehensive medical insurance (for employee and dependents)
- Annual home flight tickets (for employee only)
- Free Deliveroo Plus - Free delivery and access to special offers
- Maternity & Paternity benefits
- End of year parties & regular social events
- An extremely fun team to work alongside!
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.