Description of the role 

As the scale and complexity of Deliveroo grows, we’re looking for a passionate and organised B2B CRM Executive to join our expanding team. This is a perfect opportunity to learn for someone at the start of their career, build relationships and gain expertise from working alongside industry leaders. This role will be responsible for supporting central and regional teams globally in the execution of operational, marketing and time critical communications to our restaurants. 


Key responsibilities include: 

  • Building and launching emails globally with Pardot (marketing & sales CRM tool), working closely with the global MarComms Manager. Basic knowledge of HTML required

  • Creating targeted email lists ensuring our audience is segmented effectively for each initiative.

  • Recommending improvements of the internal email builder to send best in class operational and marketing emails 

  • Building marketing landing pages and inbound web forms in Pardot, working closely with the Website Designer 

  • Building automated lifecycle programs to scale global initiatives in local markets, working closely with the Global Lifecycle Marketing Manager 

  • Ensuring all emails, landing pages, forms and links are set up with the relevant tracking 

  • Upholding a high standard in reviewing and finalising customer facing communications 

  • Tracking impact and results of comms sent and reporting back to the wider team on performance


  • Degree level education 2:1 or above

  • Previous experience in marketing or a degree in Digital Marketing

  • On the job experience of 1-2 years preferred using CRM platforms

  • Basic HTML knowledge 

  • Comfortable with fast-paced environment and quick turnaround times

  • Strong attention to detail

  • Comfortable in communicating to wide audiences

  • Strong English written style, additional languages a plus

Good to have: 

  • Experience using Pardot (Marketing & Sales CRM tool like Eloqua, Marketo, ExactTarget) and Salesforce highly desirable

  • Experience building emails, landing pages and push notifications 

  • Experience working in a multinational / multi-market organisation

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