Part-Time: 20 hrs/week, 6-month contract 

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

We are looking for a commercial operations executive to help solve our top partners’ problems efficiently and effectively. This is a rare opportunity to become a critical member of a rapidly growing, well-funded start-up. You will be a crucial member of the team ensuring top partners get industry-leading service and are successful. Your role will involve executing menu changes; promotions for our partners; and ensuring they get the equipment they need to succeed from other departments e.g., tablets, photography. This is a role for a highly organized, efficient and motivated individual who enjoys getting things done and wants to develop their commercial and account management skills.

You will be tasked with supporting the South and Midland’s team’s best restaurants. Your role will be to manage several of our restaurant processes. Additionally, you will be tasked with improving the efficiency and accuracy of the outputs of the following:

  • Weekly reporting of performance for top partners 

  • Relevant menu changes to improve what customers see from restaurants e.g., Meal Deals, ‘Veganuary’ menu 

  • Organising photography sessions for priority partners

  • Promotional marketing activites to support our restaurant growth  

  • IT issues dealt with by our internal team

  • Restaurant Invoicing queries to ensure our partners are paid correctly and on-time

Requirements

The role requires proven organizational and administrative skills, and an ability to prioritize and juggle competing responsibilities.

The ideal candidate will:

  • Have an ability to assess a situation and problem-solve to a point of resolution

  • Be able to effectively work with other departments to drive outcomes

  • Have worked in a fast-paced organization

  • Have high attention to detail and quality control

  • Have good time management and have a strong sense of responsibility 

  • Have strong IT skills and be able to understand new systems quickly

  • Be tenacious and self-motivated 

 

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. 

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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