Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. 

The Role

Hungry? Ready for a challenge? Our restaurant partners are the lifeblood of the company and we are building a dedicated function to become a strategic partner to our most valuable global restaurant partners.

We are looking for a superstar to enhance the experience on the platform for Deliveroo’s most loved brands, delivering results for our enterprise partners and owning cross functional strategies and tactics to drive their success. You will be a true consultant  to our partners - building relationships, as well as using data-driven insight and industry knowledge to solve their toughest problems. You should be comfortable getting your hands dirty, enjoy creative problem solving, and be energised by a changing and dynamic environment. You will also build best practices to be rolled out globally across the entire Deliveroo organization.

The role will involve: 

  • Ensuring partner success: Owning the success of our largest and most loved restaurant partners on the platform
  • Strategy and planning: Proactively thinking about how each partner can grow their business to achieve ambitious targets. 
  • Cross team collaboration: Championing the priorities of our partners when working with both local and central teams to ensure we are providing the best service and value across product, marketing and operations
  • Relationship management: Building strong relationships across the portfolio, and up to C Level with each restaurant partner. This involves developing a deep understanding of the needs of each partner, and ensuring that we are providing the appropriate levers to support them
  • Creative problem solving: Identifying the root causes of issues through a combination of intuition and data. 
  • Operational improvement: Conducting detailed analysis to understand where each partner can improve their operations. Translating this into actionable insights and working with them to deliver best-in-class service to our (and their) customers
  • Reporting and process: Building structured reporting and overall process around account management and partner success; ability to build internal processes to create consistency and standardisation across a decentralised, global team.


The role requires a strategic mindset, strong analytical skills, management experience and excellent stakeholder management with a track record of exceeding targets as well as:

  • 5+ years working in consulting or account management roles 
  • Excel and PowerPoint/Google Slides wizard
  • Deep understanding of P&L statements and an ability to trade-off between line items 
  • Strong communication and presentation skills
  • Exposure to and, ideally, experience leading commercial negotiations
  • Experience crafting marketing strategy and execution plans
  • Understanding of or experience in the restaurant industry a plus
  • Results oriented, data-driven and structured
  • Experience managing relationships with C-suite operators 

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. 

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.


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