When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
In this role you’ll be finding solutions to some of the toughest and most exciting operational questions we must answer for Deliveroo. You will be responsible for designing our operating model and driving major cross-functional projects (or leading the Operations workstream on them) to roll out new customer offerings
You will be leading a dynamic team of Associates that reports to the Head of Operations Strategy. You’ll also work very closely with the following stakeholders:
- Global Operations and Commercial teams – to shape the customer proposition, and subsequently the requisite operating model, through a robust and analytical approach
- Global and local Operations teams – to drive and materialise continual enhancement in the rider proposition
- Tech teams– to inform and influence priorities and/or products that has the most impact on customer and rider experiences
- Central functions such as Policy and Legal – to ensure we can achieve our objectives profitably and within the constraints of evolving legal environments
Qualities we’re looking for
- IMPACT DRIVEN: You’ll take the lead on high-impact global operations projects that best serve our customers and Deliveroo riders. These range from designing and rolling out new operational capabilities e.g. accepting cash as a payment method to enhance our consumer offering, or driving innovative solutions with Product teams to reduce order lateness. You also need to make recommendations of changes, which could (or perhaps, should) be game-changing and communicate them across the business persuasively. More importantly, you must have a strong desire to galvanise action within Deliveroo.
- TEAM AND PROJECT MANAGEMENT: You will be accountable to manage concurrent projects as well as team members effectively. The ability to frame vague or complex business questions into bite-sized workstreams and prioritise them for team-members to work on is paramount to the success of this role. Comfort with making quick yet calculated decisions, even in times of ambiguity, is also hugely important to thrive in this fast-paced environment. In addition, you should also be able to conduct quantitative and qualitative analysis to support team-members and sense-check outputs. You are also expected to be able to manage stakeholders across the entire business, e.g. from the Ops planning associate in Belgium all the way up to the Executive team.
- AWARE AND COLLABORATIVE: While your role has a huge strategic emphasis, your recommendations should always be practicable. This means that you need to be able to step back and see the bigger picture to understand interdependencies and implications on other parts of the business. You should also be proactively consulting relevant stakeholders regularly for their input and test the pragmatism of your proposed solutions. You’ll need to be able to then rally them around these recommendations and work across functions to implement and track them effectively.
We are looking for someone who:
- Has >5 years’ relevant experience
- Has a deep desire to solve real world problems, who sees the beauty of data and structure and how important these are to understanding a problem and identifying effective solutions
- Can prioritise effectively as well as manage multiple projects and team-members concurrently
- Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
- Is as comfortable problem solving with senior stakeholders as they are deep in an Excel spreadsheet
- Takes pride in coaching and developing junior team-members and others in the business
- Experience as a Senior Associate/Case Team Leader (or equivalent) in a top-tier consultancy or strategy function in a top-tier corporate
- Strong communication and stakeholder management skills with the ability to influence others
- Degree from a top university
- Solid Excel and modelling skills i.e., pivot tables and INDEX MATCH
- Effective PowerPoint/Google Slides skills in terms of speed and quality of output
- Knowledge of core SQL
- Masters degree or MBA from a top University
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around