When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We’re changing the game for riders, restaurants, and consumers.
And we’re still just getting started…
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
Our Account Management team own and manage our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. The AMs are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!
As a key account manager, you will be responsible for:
- Managing a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue
- Analysing data on different markets and drive initiatives to increase revenues for your portfolio
- Working with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Corporate)
- An interest in food is great here. It’s a place to unleash the foodie in you.
- 3+ years experience in Account Management experience
- Excellent attention to detail, people skills and organisation skills.
- Ability to create and maintain relationships
- Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
- You must be a self-starter as we’ll look for you to manage your own time and priorities here.
- Account management experience (or relevant sales, BDM, community management) helps, but is not required
- Must be fluent in English and Cantonese
We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.
- Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
- Open, respectful and fun company culture
- BIG Friday lunches – food Deliveroo'd to the office, and tons of team social events
- Deliveroo PLUS - order from Deliveroo with no delivery fee
- Gym and phone subsidies
- Free subscription to online learning platform, Coursera
- Standard health and dental insurance coverage
- Have a real impact on the company’s growth and evolution
- Work with people who love what they do every day
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.